It’s no surprise electric bikes are so popular these days when you have the opportunity to avoid traffic jams, save on fuel costs, and say Goodbye to parking hassles and tickets! As well as being kind to your wallet, they are of course an environmentally friendly choice. Perhaps the best thing of all though, is that they make it much easier for you to lead a healthy life!
The SOHO e-bike fits perfectly into your life, whether commuting to uni or work, or popping to your favourite cafe to catch up with friends. You will love arriving at your destination looking your best after cruising up the hills!
With easy controls and classic Vintage design the SOHO is all about simplicity. We’ve carefully selected the finest components—like the advanced motor, premium long-range battery, alloy frame, disc brakes, LED lights and Shimano goodies—so that you don’t have to worry about a thing! You can simply hop onto the comfy saddle, pop your belongings in the basket, then grip the soft padded handles and ride into the sunset! If you’re a style-conscious individual who sees an electric bike as a smart choice, then the SOHO could very well be what you’re looking for.
Note: Each state and territory has different laws governing the use of this product in areas accessible to the public. It is the rider's responsibility to check all local laws before riding & adhere to all regulations.
WARRANTY POLICY
In addition to your statutory rights (listed on the website separately), the seller offers a 12 month warranty on all products used for private household use from the date of purchase (unless noted otherwise). The use of products for commercial purposes qualifies the purchaser to a 3 month warranty period.
Until the nature of any fault is determined, the resolution the seller can offer may vary. Where necessary, the item may need to be returned to determine fault/issue. If the products are unusable upon receiving or there is a major fault, the customer may choose between a full refund via the original payment method or a replacement product. There may be some situations that result in a reduced refund. In the case of a minor failure, the seller warranty may cover fitment of replacement parts or offer replacement parts to the customer. Other alternatives may be offered to the satisfaction of both parties.
Should you wish to claim a warranty on your item, please follow the process outlined in the Returns section.
Warranties do not apply where items are resold/rented for the purpose of profit.
RETURNS POLICY
The seller returns policy does not limit or restrict your statutory rights under Australian Consumer Law. You are entitled to return an item if you believe that there is a problem. You are generally responsible for returning the item if it can be posted. You are entitled to recover reasonable postage or transportation costs if the product is confirmed to have a problem and is eligible for warranty, however, a receipt will be required. Within 60 days of the customer purchasing the item, the seller may provide details allowing return of the item at no cost to the customer (where freight costs apply). If the product failure is found to not fall within the warranty provisions or statutory rights provided, you may be required to pay the transport and/or inspection costs (Estimates will be advised).
Prior to returning any item, our Customer Service Department must first issue you a Return Authorisation (RMA) number. All other relevant information will be sent to you at this time.
Returns are accepted in line with our warranty conditions.
Should you wish to return a faulty item, please contact us. Photos and/or videos of the item may also be requested to assist in the return process.
When a return is authorised, it is the buyer’s responsibility to ensure the product is packaged securely to prevent any damage during the return process. Failure to do so may affect the ultimate resolution to be offered.
If the item is required to be returned, the outcome of the inspection should take no longer than 6 business days from the date the item is received by our service department (times may vary).
While many spare parts are stocked in Australia, we may need to order certain parts from the supplier on your behalf. Whilst most ordered parts arrive within 15 days, a small number of difficult to order parts may require up to 8 weeks to arrive.
Returns:
If your item was purchased in error, or you've simply changed your mind, it may not be too late for a refund. To see if you are eligible please check below:
Should you wish to return a faulty item, please contact us along with your order number. Photos and/or videos of the item may also be requested to assist in the return process. Prior to returning any item, our Customer Service Department must first issue you a Return Authorisation (RMA) number. Please do not return or post items before obtaining instructions from us first. If you do, there is a risk that your returned item may not be identifiable and accepted.
Applicable freight fees and a 20% re-stocking fee will be deducted from your refund in cases where you have changed your mind and wish to return the product. This also applies to orders cancelled when the item has already been dispatched from our warehouse. We accept Change of Mind returns for 14 days after you have received the item. The item must be in a re-saleable condition to qualify for a change of mind refund.
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Good bike at a good price. The instruction to build guide needs an update to cover the basket that now comes with the bike (as shown in the image on mydeal).
Nov 13, 2022
It is an excellent bicycle. The speeds are amazing and I used only the lowest which slightly propels one forward on the trickier paths. It is very powerful so ladies need to be cautious at first starting with the lowest speed to get used to it. I have not been on a bike in ages and I am a young 69 years, but it came back to me like ‘riding a bike’. Lol.
Aug 27, 2022
Very god product , much better than expected for the price. A great bike. Had a blown fuse and their help was excellent . Back on the road very quickly. Thank you
Apr 14, 2022
Easy to assemble. Online manual helpful.
Dec 29, 2021
Better than expected - battery lasts well , arrived earlier than expected - great all round - 5 star .
Jul 20, 2021
I love my bike. It was a little tricky assembling it as the basket assembly instructions were for an earlier model but overall it wasn't too bad. Great price and delivery was quick.
Jan 08, 2021
So pleased with my new bike, very solid and good size for me at 175cm. It comes with all the accessories basket, back rack, light, reflectors, horn and is quiet and powerful. Delivery was quick and not hard to assemble.
Jan 07, 2021
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