General Information
Battery Information:
Lithium-ion Battery
Model: i5-4816P
Ratings: DC 48V, 16Ah, 768Wh
Electric parts
Bike parts
Warranty
1 year warranty on all electronic parts (including battery, motor, controller, display, lights)
2 year warranty on the bike frame
Apart from manufacture defects that could be present, parts that wear due to normal use (such as tyres, brake pads, chains, etc) are not included in the warranty but maybe replaced on a case by case basis within the first 6 months.
Disclaimer: Once you received the e-bike, we recommend to have it assembled by a professional in bike shops near you and also get your bike serviced after 1 month of use to ensure all aspects of the bike are set and calibrated correctly.
Returns Policy
We assess each refund and/or return enquiry on a case by case basis. Depending on the case you may be entitled to a replacement or refund.
Once the product has been received, we will either inspect your goods or investigate any claimed defect or, where we believe it is applicable, provide a remedy in relation to your goods. If we do not believe a remedy is applicable upon inspecting your goods (for example, where we believe the goods have been misused, or there was a failure to use in accordance with manufacturer's instructions, used it in an abnormal way or there has been a failure to take reasonable care), we will reject your claim and return your goods to you.
You must cover the cost of return shipping in order to receive goods we have rejected on inspection, and we will provide you with instructions on how to make this payment.
Estimated Delivery Time Frame: 5 - 10 business days