WARRANTY POLICY:
All new components sold by Perth Computers and Office Supplies carry a manufacturer's warranty. The warranty does not cover damage/failure caused by mishandling, abuse or accident. Operating any product outside the manufacturer's documented specifications will void your warranty. This includes but is not limited to overclocking, incorrect voltage and other hardware modifications. Failure to follow standard installation and operating instructions, or failure to ensure adequate cooling will also void your warranty.
The length of the warranty on new hardware varies from component to component. All new hardware products sold by Perth Computers and Office Supplies have at minimum 1-year manufacturer's warranty.
Perth Computers and Office Supplies provides free labour for any warranty work required on a complete computer package for the period of 2 years from date of purchase. After the 2nd year, if the goods are still under warranty, no charges will be applicable for the repairs/replacements of the component, but charges for labour / freighting will be applied. Most software includes a warranty which covers defects on the actual media (the floppy or CD-ROM disk). No warranty is provided in terms of functionality or suitability of the program itself.
Perth Computers and Office Supplies provides a warranty on the functionality of software supplied with new Perth Computers and Office Supplies PCs for the period of 7 days from purchase. If the customer’s software is not operating correctly (regardless of whether this is caused by user error or hardware failure), we will restore the computers original configuration for no charge. After 7 days from purchase, software configuration is charged at our standard labour rates.
Perth Computers and Office Supplies provides a 3 month labour warranty on repairs that we perform to non-warranty equipment. All warranty is "return-to-base". The customer is responsible for returning and collecting any products for repair/upgrade. Perth Computers and Office Supplies offers no warranty on blank media, i.e. DVDs and CD-Rs.
RETURN OF GOODS / REFUNDS
Change of Mind returns are accepted in the first 5 days of purchase AND only for SEALED/UNOPENED/UNUSED items/goods. A 20% restocking fee applies, based on on the total invoiced value. Testing of returned items will be performed before any credit/refund/exchange is completed. Items damaged by customer will not be refunded/credited/exchanged and will void the warranty. Please allow reasonable time for testing.
Special or promotional orders will not be accepted for credit or exchange for change of mind. All damages and faulty goods (DOA/Dead on Arrival) should be reported within the first 7 days period or if item shipped out to customer, first 14 days, from date of invoice. Where a customer has had a item shipped out to them and no longer require the item and request refund/credit/exchange, the customer is liable for the cost of returning the item to Perth Computers and Office Supplies and the applicable restocking fee will apply. Where an item is faulty, we will test or if unable to test, we will return the item to the supplier for assessment. Faulty items can be refunded/exchanged/repaired.
All marketplace products are covered by our MyDeal Refund Guarantee
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