Warranty Policy
Ozzie Energy offers a 12 month warranty on all products from the date of purchase, unless otherwise stated. Ozzie Energy warrants its products against defects in materials and/or workmanship. If a defect arises and a valid claim is received by Ozzie Energy, we can offer solve solutions: repair the products, or provide replacement parts, or arrange a full replacement. The warranty period for commercial use is 3 months.
Naturally the warranty cover does not extend to damage caused by normal wear and tear, accidents, misuse, lack of maintenance, neglect, natural disaster, or other external causes; to damage caused by operating the equipment in a manner outside that described in the instructions. The warranty is considered void if the item has been modified, altered or tampered with by a person (or persons) not authorised by us to provide service (not including standard periodic maintenance).
We do our best to package the products to avoid mishandled or damaged in transit. However, should your item not function on arrival you are entitled to return the product to us for a full refund, repair, or replacement at your request. The item needs to be returned and inspected prior to the resolution being provided.
60 Day Returns Policy
Here at Ozzie Energy, we take customer satisfaction seriously and want to ensure that every customer is 100% satisfied with their purchase.
If for any reason you change your mind about any of the products you purchase from us, simply contact us in writing within 60 days to be guided through getting a refund. Returned items must be in their original packaging with all accessories, in original and re-saleable condition. The original shipping cost plus a 30% restocking fee will be deducted.
If the item has sustained damage in transit, or is not returned as noted above, a revised refund amount may be required.
We were after some paddleboards, but weren't sure about inflatable ones until we chatted to a couple of other people who had them. After this, we checked a couple of physical stores and online retailers, but when we saw this offer from MyDeal, we knew it was the one. Everything is is included, including a seat if you want to use it sitting down like a kayak (which we previously had). We haven't been out on the water yet, but have inflated them and they are very sturdy. I'm fully looking forward to testing them out, but value the for money against other retailers couldn't be beaten. Delivery was quick and we were kept informed of our purchases progress in delivery.
Mar 04, 2021
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