The Metro 5 + series ebike is an innovative solution to the challenge of the weekly commute. What you get is the highest craftsmanship and quality components, without the premium price tag.
High-Performance Mid Drive System
Mid Drive motors are the pinnacle of electric Bike technology as they provide the most natural riding experience whereby the power assistance is smooth, instantaneous and quiet. Ananda is a renowned producer of mid drive systems and the M60 is specifically designed for urban transportation.
High-Grade Battery
The Metro 5 + series has a 36V 10Ah battery consisting of high-grade LG cells that offers a range of up to 85km. The battery locks neatly into the frame and is removable, offering the convenient option to charge it elsewhere.
6061 Alloy Step Through frame
The high-quality alloy frame keeps the weight to a minimum which contributes to optimal handling. The Step Thru frame makes it super easy to get on and off the MT 5 + ebike.
Kenda 700C*45C tyres
These are a strong yet lightweight smooth rolling hybrid tyre that combines low resistance, extreme durability and tread longevity. K-Shield provides great puncture resistance, and reflective strips on the side walls ensure optimal visibility.
Full Tektro Hydraulic Disc Braking System
Unlike many other models on the market which only offer mechanical disc brakes, the Metro 5 + series are fully hydraulic and with big upgraded 180mm disc rotors. With Tektro being the leaders in brake technology, you can look forward to the smoothest and most responsive performance.
Suntour front suspension
Suntour is one of the world's renowned suspension brands and the NEX E-25 model is specifically designed to cater for the added weight of e-bikes. With 63mm of travel it is ideal for safe and enjoyable urban usage.
Shimano Tourney 7 Speed Groupset
You’ll experience smooth gear changes with Shimano Tourney shifters, cassette and derailleur.
Premium Comfort
Clocking up the kilometres on a Metro 5 + e-bike is a pleasure with riding on the Selle Royal saddle which boasts a gel layer. Your palms rest on ultra-soft oversized handlebar grips and the pedals are also rubber coated for added comfort.
More Smart Features
The front and rear LED lights are conveniently powered by the eBike battery. Quick release levers allow you to easily adjust the seat height. You can also adjust the handlebar and stem angle, as well as fine-tuning the handlebar height by selecting the right number of headset spacers. This ultimate commuter comes complete with mudguards, bagrack and kickstand.
With the VALK Metro 5 + series you’ll save on fuel, fares and parking fees. Living a healthy lifestyle has never been more accessible as you glide up the steepest hills; whether it be exploring parks, ducking out to your favourite cafe or getting around town.
VALK - Electric Revolution
Warning: Laws apply to the speed and use of electric bikes and scooters in Australia. We recommend you review applicable laws before purchasing this item.
98% of products are dispatched within 1 business day. Ensure your address is correct during checkout. To aid in speed of delivery, our system cannot accept order cancellations following payment. Your item will be sent via Australia Post unless stated otherwise on the listing. Please see our estimated delivery time frames below:
VIC-Metro: 1-4 business days
VIC-Regional: 1-6 business days
NSW-Metro: 1-4 business days
NSW-Regional: 1-7 business days
QLD-Metro: 1-4 business days
QLD-South East: 2-6 business days
QLD-Far North: 2-8 business days
QLD-Regional: 3-11 business days
SA-Metro: 2-6 business days
SA-Regional: 3-9 business days
WA-Metro: 1-8 business days
WA-Regional: 2-12 business days
WA-Remote: 3-12 business days
TAS-Metro: 2-7 business days
TAS-Regional: 2-11 business days
ACT-Metro: 1-4 business days
ACT-Regional: 1-5 business days
NT-Metro: 2-8 business days
NT-Regional: 3-12 business days
Buyers will be able to trace the delivery online with a unique tracking number.
Please be aware that PO Boxes cannot receive items above 22kg or longer than one metre.
Buyers have the full responsibility to provide us with the correct delivery address and mobile phone number on the checkout page before payment. Any changes to address after checkout will not be considered as valid.
AusPost Deliveries (default provider)
The buyer may receive a knock on the door or a card in their letterbox indicating their item is available for pickup from their local post office. A signature is required for collection.
A re-delivery fee will be charged to buyers for items that are returned due to incorrect delivery address or failure to collect from the Post Office.
Courier Deliveries (check product page)
Once your item reaches the nearest depot, the Courier provider will contact the nominated receiver via email to provide delivery updates. Please use the tracking number provided to check the status of your delivery. Items will only be delivered during normal business hours (9am-5pm) on weekdays. Delivery is not available on weekends, public holidays or after business hours.
Courier may require your assistance unloading from the vehicle. Our couriers deliver to the property entrance only.
A re-delivery fee will be charged to buyers for items that are undeliverable and/or returned due to incorrect delivery address or unsuccessful delivery.
We cannot guarantee door to door delivery for every customer. Buyers in remote areas such as farms, islands, mining camps, small towns, or out-of-towners, etc may need to collect from their nearest freight depot.
Where authorised or requested by you or if no one is home, the courier or Australia Post may leave the package outside without signature, if safe to do so.
WARRANTY POLICY
In addition to your statutory rights (listed on the website separately), the seller offers a 12 month warranty on all products used for private household use from the date of purchase (unless noted otherwise). The use of products for commercial purposes qualifies the purchaser to a 3 month warranty period.
Until the nature of any fault is determined, the resolution the seller can offer may vary. Where necessary, the item may need to be returned to determine fault/issue. If the products are unusable upon receiving or there is a major fault, the customer may choose between a full refund via the original payment method or a replacement product. There may be some situations that result in a reduced refund. In the case of a minor failure, the seller warranty may cover fitment of replacement parts or offer replacement parts to the customer. Other alternatives may be offered to the satisfaction of both parties.
Should you wish to claim a warranty on your item, please follow the process outlined in the Returns section.
Warranties do not apply where items are resold/rented for the purpose of profit.
RETURNS POLICY
The seller returns policy does not limit or restrict your statutory rights under Australian Consumer Law. You are entitled to return an item if you believe that there is a problem. You are generally responsible for returning the item if it can be posted. You are entitled to recover reasonable postage or transportation costs if the product is confirmed to have a problem and is eligible for warranty, however, a receipt will be required. Within 60 days of the customer purchasing the item, the seller may provide details allowing return of the item at no cost to the customer (where freight costs apply). If the product failure is found to not fall within the warranty provisions or statutory rights provided, you may be required to pay the transport and/or inspection costs (Estimates will be advised).
Prior to returning any item, our Customer Service Department must first issue you a Return Authorisation (RMA) number. All other relevant information will be sent to you at this time.
Returns are accepted in line with our warranty conditions.
Should you wish to return a faulty item, please contact us. Photos and/or videos of the item may also be requested to assist in the return process.
When a return is authorised, it is the buyer’s responsibility to ensure the product is packaged securely to prevent any damage during the return process. Failure to do so may affect the ultimate resolution to be offered.
If the item is required to be returned, the outcome of the inspection should take no longer than 6 business days from the date the item is received by our service department (times may vary).
While many spare parts are stocked in Australia, we may need to order certain parts from the supplier on your behalf. Whilst most ordered parts arrive within 15 days, a small number of difficult to order parts may require up to 8 weeks to arrive.
Returns:
If your item was purchased in error, or you've simply changed your mind, it may not be too late for a refund. To see if you are eligible please check below:
Should you wish to return a faulty item, please contact us along with your order number. Photos and/or videos of the item may also be requested to assist in the return process. Prior to returning any item, our Customer Service Department must first issue you a Return Authorisation (RMA) number. Please do not return or post items before obtaining instructions from us first. If you do, there is a risk that your returned item may not be identifiable and accepted.
Applicable freight fees and a 20% re-stocking fee will be deducted from your refund in cases where you have changed your mind and wish to return the product. This also applies to orders cancelled when the item has already been dispatched from our warehouse. We accept Change of Mind returns for 14 days after you have received the item. The item must be in a re-saleable condition to qualify for a change of mind refund.
Estimated Delivery Time Frame: 1-17 business days
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