Zinus Pet Stairs Ramp Ladder - Charcoal - 3 Step

Warranty

We stand by our product quality and offer warranties against defects in materials and workmanship:

• Mattresses – 10-Year Warranty (5-Year for Bonnell mattresses)

• Bed Frames – 5-Year Warranty

• All Other Items – 1-Year Warranty

30-Day Returns

Changed your mind? No problem!
You can return items within 30 days of delivery for a refund (excluding shipping).

Return Conditions

To qualify, items must be:
✅ Unused and unassembled
✅ In original, undamaged packaging
✅ Complete with all tools, hardware & instructions

How to Return

1. Contact Us – Let us know you’re returning an item.

2. Ship It Back – Return shipping is at your cost. In-person returns aren’t accepted.

3. Inspection & Refund – Once received, we’ll inspect and process your refund. (Partial refunds apply if the item is not in 'as-new' condition.)

Damaged in Transit?

If your order arrives damaged, don’t accept the delivery. Instead:
📸 Take photos → 🚫 Reject the item → 📞 Contact us ASAP.
We’ll send a replacement and handle the return for you.

Need help? Reach out to us! We’re here to make things right. 🚀

Shop with peace of mind

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