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Seller Profile

Zinus Australia

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2463 product reviews
At Zinus, we’re dedicated to transforming your sleep experience and creating a home you adore. Our expertly designed mattresses, bed frames, sofas, and more ensure both comfort and ease. Our Memory Foam Mattresses adapt to your body’s natural curves for unparalleled coziness, while our patented iCoil® technology in Spring Mattresses delivers exceptional support and pressure relief. Elevate your sleep sanctuary with our robust bed frames and ultra-simple SmartBase beds, crafted for effortless assembly. Enjoy the convenience of one-box delivery, quick, tool-free setup, and around-the-clock customer support. Experience the perfect blend of comfort and simplicity with Zinus. LIVE IN WONDER—where restful nights and a home you love are within reach for everyone.
 

Customer Reviews

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Customer Reviews

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  • JessicaVerified buyer

    I love this frame, the wood design is simple but beautiful. It's strong, solid and durable for a cheaper frame. It looks great in my spare room.

    Nov 09, 2024

  • GabrielaVerified buyer

    Great product!

    Nov 06, 2024

  • MarwaVerified buyer

    My teen love it too squishy and firm in the Same time.

    Oct 27, 2024

  • JurgensVerified buyer

    It was delivered on time. Feels comfortable. Happy with the purchase

    Sep 25, 2024

  • Rebecca DownesVerified buyer

    Really great product. Highly recommend.

    Sep 24, 2024

  • Wayne RogersVerified buyer

    I am extremely happy with the innerspring mattress, it is so comfortable and am having nice uninterrupted sleeps on it. Definitely good value for money.

    Sep 17, 2024

  • AndyVerified buyer

    Good quality and look great

    Sep 14, 2024

  • CheryleVerified buyer

    Great deal for a queen bed frame. Relatively easy to put together and looks stylish.

    Sep 11, 2024

  • NatalieVerified buyer

    Extremely good quality. Came with all the tools and easy to assemble.

    Sep 10, 2024

  • StephenVerified buyer

    Absolutly spot on.Just what I wanted. Well made and beautifcally packaged. Very Happy Steve

    Sep 04, 2024

Customer Reviews

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No 4 Star Reviews yet

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No 3 Star Reviews yet

Customer Reviews

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No 2 Star Reviews yet

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No 1 Star Reviews yet

Customer Reviews

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  • Estimated Delivery Time Frame:

    • Melbourne, Sydney & Brisbane Metro: 2-3 business days

    • Melbourne, Sydney & Brisbane outer metro: 3-6 business days

    • Western Australia, Northern Territory & Tasmania: 4-10 business days

    • NSW, ACT, QLD, VIC & SA Regional areas: 4-10 business days

  • Note: No delivery to PO Box addresses or Parcel Lockers (please provide residential or business address at checkout)

  • Products are shipped out Monday - Friday, Orders placed After 3pm on Fridays to Sunday will be shipped on Monday. (Excluding Public Holidays)

Warranty Policy

All of our products come with a warranty against defects in workmanship and materials.

10 Year Warranty on Mattresses, Excluding BNSM-6 & 8 Which are 5 Year Warranty.

5 Year Warranty on Bed Frames

All other items are covered by 1 Year Warranty

30-Day Returns Policy

We pride ourselves on quality and always do our best to ensure the product that arrives at your home is as you have read and viewed on our product page. We want to make sure that you always receive exactly what you were hoping for and that you love your purchase.

However we do also appreciate that sometimes the product is just not right or you may have a change of mind after placing your order.

If you do change your mind we are here to help. You can return the product to us within 30 days of the date that you have received it and we will be happy to organise a refund for the product for you. (This does not include the shipping)

Your only two responsibilities here will be:

  1. The return shipping cost (to our warehouse)

  2. The item must be returned in ‘as-new’ condition

Requirements of ‘as new’ condition are as follows the item must:

  1. Not be used

  2. Not be assembled

  3. Not be damaged at all

  4. Packed in all the original packaging

  5. Packaging to not be damaged

  6. Include all unopened tools and hardware

  7. Include assembly instructions

We do have some excluded products from our 30-day return policy:

  1. Clearance items

  2. Mattresses

The process of returning the item is as follows:

  1. Inform us of your intent to return the item via the contact us link

  2. You will need to organise to return to the sender

  3. We will keep a look out for the returned item

  4. Once arrived our inspections team will assess the ‘as new’ condition of the item

  5. If confirmed that the product can return to stock we will process the refund on the product (excluding postage) and notify you

  6. If the product is damaged or cannot be returned to stock we will process a partial refund and notify you

Unfortunately returns cannot be delivered in person to our warehouse facilities.

If you need to arrange a return please contact us for assistance and we will be happy to help.

Damaged in Transit

We do our best to package the products with the thought that they will be mishandled in transit and occasionally items still are damaged in transit.

Not to worry we are well aware that this can occur and are here to help resolve this as quickly as possible.

If you receive an item that looks like it could have been damaged in transit (the protective carton is damaged/dented/ has holes/open/wet/looks like it has been dropped) we ask that you kindly take photos of the damage do not accept the delivery and contact us immediately so we can quickly resolve this for you.

We will take the necessary steps to send you a replacement item as quickly as possible and ensure that the damaged item is returned to us.

We pride ourselves on helping you with your order at every step of the way and work hard to make sure we meet your expectations both from a product and service quality perspective.

We are always here to help.