VALK Electric Bike eBike Battery Dual Suspension eMTB Mountain 36V 250W RockShox
This top-of-the-line dual suspension VALK e-MTB offers a unique solution to the challenge of the weekly commute, while unlocking new limits on the weekend. This model features a short wheelbase geometry with dual suspension including RockShox forks, a lightweight 6061 Alloy frame and hydraulic brakes. With this combination it has the agile handling and stopping power to make it equally adept for dealing with the most savage urban potholes or ripping down technical single trails.
With the advanced 250W N Drive system you can dial in the level that your pedalling efforts are amplified. Those hills you least look forward to will become favourites - might even find yourself getting some air as you reach the peak!
The VALK is equipped with Shimano 7-speed SIS-Index gears and derailleur, and a high performance VELO saddle. The front and rear hydraulic disc brakes and low-profile dual rubber compound 29 Inch Maxxis Pace tyres offer serious control.
With latest 36V 10Ah lithium-ion technology combined with the powerful brushless motor you will experience serious power on tap, coupled with an impressive range of up to 40km.
The good-sized LCD clearly displays the details you need; Speed, Power Assistance Level, Distance and Battery Charge, and for night riding the LED headlight provides illumination. The RockShox XC30 front forks are rebound adjustable and feature lock out. And, when you're done, the battery is easily removed for a recharge.
A true synergy of technology, power and passion, the VALK redefines the e-MTB market for quality and value.
WARRANTY POLICY
In addition to your statutory rights (listed on the website separately), the seller offers a 12 month warranty on all products used for private household use from the date of purchase (unless noted otherwise). The use of products for commercial purposes qualifies the purchaser to a 3 month warranty period.
Until the nature of any fault is determined, the resolution the seller can offer may vary. Where necessary, the item may need to be returned to determine fault/issue. If the products are unusable upon receiving or there is a major fault, the customer may choose between a full refund via the original payment method or a replacement product. There may be some situations that result in a reduced refund. In the case of a minor failure, the seller warranty may cover fitment of replacement parts or offer replacement parts to the customer. Other alternatives may be offered to the satisfaction of both parties.
Should you wish to claim a warranty on your item, please follow the process outlined in the Returns section.
Warranties do not apply where items are resold/rented for the purpose of profit.
RETURNS POLICY
The seller returns policy does not limit or restrict your statutory rights under Australian Consumer Law. You are entitled to return an item if you believe that there is a problem. You are generally responsible for returning the item if it can be posted. You are entitled to recover reasonable postage or transportation costs if the product is confirmed to have a problem and is eligible for warranty, however, a receipt will be required. Within 60 days of the customer purchasing the item, the seller may provide details allowing return of the item at no cost to the customer (where freight costs apply). If the product failure is found to not fall within the warranty provisions or statutory rights provided, you may be required to pay the transport and/or inspection costs (Estimates will be advised).
Prior to returning any item, our Customer Service Department must first issue you a Return Authorisation (RMA) number. All other relevant information will be sent to you at this time.
Returns are accepted in line with our warranty conditions.
Should you wish to return a faulty item, please contact us. Photos and/or videos of the item may also be requested to assist in the return process.
When a return is authorised, it is the buyer’s responsibility to ensure the product is packaged securely to prevent any damage during the return process. Failure to do so may affect the ultimate resolution to be offered.
If the item is required to be returned, the outcome of the inspection should take no longer than 6 business days from the date the item is received by our service department (times may vary).
While many spare parts are stocked in Australia, we may need to order certain parts from the supplier on your behalf. Whilst most ordered parts arrive within 15 days, a small number of difficult to order parts may require up to 8 weeks to arrive.
Returns:
If your item was purchased in error, or you've simply changed your mind, it may not be too late for a refund. To see if you are eligible please check below:
Should you wish to return a faulty item, please contact us along with your order number. Photos and/or videos of the item may also be requested to assist in the return process. Prior to returning any item, our Customer Service Department must first issue you a Return Authorisation (RMA) number. Please do not return or post items before obtaining instructions from us first. If you do, there is a risk that your returned item may not be identifiable and accepted.
Applicable freight fees and a 20% re-stocking fee will be deducted from your refund in cases where you have changed your mind and wish to return the product. This also applies to orders cancelled when the item has already been dispatched from our warehouse. We accept Change of Mind returns for 14 days after you have received the item. The item must be in a re-saleable condition to qualify for a change of mind refund.
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