CHANGE OF MIND RETURNS:
If you have changed your mind about a purchased product, you can arrange to return it to us for a full refund. In order to qualify, you must contact us within 14 days of receiving the item. The item must be unopened, unused, untested and in its original packaging.
Postage for change of mind returns is paid for by the customer. The customer assumes risk of loss, theft or damage of goods during return transit. It is strongly advised that you opt in for a tracked shipment option with inclusion of postage insurance.
Bella Scoop will not be responsible for returned parcels lost or damaged in transit. Returns not received by our warehouse will not qualify for a refund.
FAULTY, DAMAGED OR MISSING ITEMS:
If a product is missing, arrives damaged or is faulty, please contact us within 3 business days. Depending on your situation, we may require you to provide photos or to arrange for the faulty products to be returned to our warehouse.
Please do not dispose of any products or packaging until we have spoken to you about your case.
Once a return case is opened and a return label has been provided to you, the faulty item return must be lodged with Australia Post within 14 days.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
All marketplace products are covered by our MyDeal Refund Guarantee
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