Earth:en 4-Step Normal to Dry Skin Routine

Please Read Our Return & Refund Policy Carefully:
Return:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

All items that are on sale are non-refundable. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

WHICH CIRCUMSTANCES WE OFFER RETURNS:

• WRONG PRODUCT:

If you discover your order is flawed please contact us by email with photos of the wrong product.

EXCHANGE:

We only exchange products if they are defective or damaged. If you need to exchange your product for the same product please contact us. We will process the free exchange.

PRODUCT RETURNS AND REFUNDS

In the unlikely event that you receive an item that is damaged, incorrect or faulty, please contact us by email.

If you are not completely happy with your order you may return it for a refund, credit or replacement, within 30 days from the date of purchase. 

Once we receive the returned items, we will process your request within 7 business days and you will be notified by email. 

Please note:

• Shipping costs are not included.

• Limited edition items, special promotions and samples are excluded with our 30-day money back guarantee. 

• Late or missing refunds (if applicable)
  If you haven’t received a refund yet, first check your bank account again.
  Then contact your credit card company, it may take some time before your refund is officially posted.
  Next contact your bank. There is often some processing time before a refund is posted.
  If you’ve done all of this and you still have not received your refund yet, please contact us by email.
  

• Sale items (if applicable)

• Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

• Gifts
  We do not currently offer refunds if your item was a gift.

Shop with peace of mind

All marketplace products are covered by our MyDeal Refund Guarantee Learn More