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Please note: Charlie's products are shipped separately from the Auburn warehouse to ensure the speediest delivery and may result in customers receiving items in separate packages.
Looking for a new brush to use while grooming your dog? Check out the Dog Brushes!
If you change your mind about your purchase, you must notify us within 14 days of receiving the item.
If the item has already been shipped, you can return it at your own cost, and we will process a refund, minus a 15% restocking fee, provided the item meets the following conditions:
Hygiene and Safety Restrictions: For health, hygiene, and safety reasons, the following items cannot be returned for change of mind once opened or used:
We highly recommend reviewing our product descriptions and size guides to ensure you are purchasing the correct item for your pet, as incorrect sizing will not be accepted for return if the item has been opened or used.
If your item arrives damaged or faulty, please contact us immediately to arrange a return. You may be required to provide photos of the damage for assessment.
In the event of a damaged or faulty item, we will offer one of the following remedies, in line with Australian Consumer Law:
We will cover any shipping costs associated with the return of damaged or faulty goods. Do not return the item without first contacting us, as we cannot refund shipping costs if the return was unarranged.
Please note that we will not provide refunds or replacements in the following circumstances:
Some of our products come with a manufacturer's warranty. If your product becomes faulty outside of our returns period, please contact us to obtain the manufacturer’s details. You will be responsible for any shipping costs to the manufacturer. If the manufacturer is unable to assist, we will do our best to provide additional support.
Estimated Delivery Time Frame: 2-10 business days