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Seller Profile

Pet Supplies Empire

Seller Rating
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85.00%
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210 product reviews
Pet Supplies Empire is an online pet supplies company founded to provide a better and more affordable option to Australian pet lovers. Our unique business set up allows us to offer great products at huge discounts to competitors. We currently offer a selection of core dog and cat supplies and are quickly expanding our range into products for other pets.
 

Customer Reviews

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Customer Reviews

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No 5 Star Reviews yet

  • GeorgiaVerified buyer

    My little boy Elvis loves them. Will be buying more

    Sep 28, 2024

  • DarrenVerified buyer

    Never have I had this problem with my aquarium White spot but have heard this is one of the best cures thank you

    Jul 06, 2024

  • JudyVerified buyer

    Great product and easy to use.

    Jun 06, 2024

  • AmandaVerified buyer

    This product is perfect for very early walks when it is still dark. I know exactly where my dog is with her matching collar and other people can see us both from a distance.

    May 29, 2024

  • AmandaVerified buyer

    This product is perfect for very early walks when it is still dark. I know exactly where my dog is and other people can see us both from a distance.

    May 29, 2024

  • DebraVerified buyer

    Did nothing for my dog

    May 24, 2024

  • CeliaVerified buyer

    The fish 🐟 went crazy, so I’ll be putting in another order. The package 📦 arrived very quickly.

    May 21, 2024

  • Hoolster HoolsVerified buyer

    My puppy dog loves them, there enjoyable and entertaining

    Apr 15, 2024

  • CrystelVerified buyer

    Love the product, my Rescue kitties, always eat it

    Jan 05, 2024

  • Sylvia StevensVerified buyer

    My dog Alfie loves this toy.He continually walks around with it in his mouth.Sylvia

    Jan 01, 2024

Customer Reviews

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No 4 Star Reviews yet

Customer Reviews

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No 3 Star Reviews yet

Customer Reviews

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No 2 Star Reviews yet

Customer Reviews

  • (153)
  • (31)
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  • (4)
  • (9)

No 1 Star Reviews yet

Customer Reviews

  • (153)
  • (31)
  • (13)
  • (4)
  • (9)

No reviews yet

  • Please allow 2-10 business days for delivery
  • We ship across Australia, including major cities like: Sydney, Melbourne, Perth, Brisbane, Adelaide, Canberra, Newcastle and the Gold Coast

1. Change of Mind Returns

If you change your mind about your purchase, you must notify us within 14 days of receiving the item.

If the item has already been shipped, you can return it at your own cost, and we will process a refund, minus a 15% restocking fee, provided the item meets the following conditions:

  • The product is unopened, unused, and in its original packaging.
  • The item is in re-saleable condition.

Hygiene and Safety Restrictions: For health, hygiene, and safety reasons, the following items cannot be returned for change of mind once opened or used:

  • Pet bedding, blankets, and soft furnishings
  • Grooming tools and personal care items (e.g., shampoos, dental care products)
  • Food and treats (including edible products)
  • Collars, leashes, toys, and feeding bowls that have come in direct contact with pets

We highly recommend reviewing our product descriptions and size guides to ensure you are purchasing the correct item for your pet, as incorrect sizing will not be accepted for return if the item has been opened or used.

2. Damaged or Faulty Goods

If your item arrives damaged or faulty, please contact us immediately to arrange a return. You may be required to provide photos of the damage for assessment.

In the event of a damaged or faulty item, we will offer one of the following remedies, in line with Australian Consumer Law:

  • Replacement of the item (subject to availability)
  • Full refund to your original payment method

We will cover any shipping costs associated with the return of damaged or faulty goods. Do not return the item without first contacting us, as we cannot refund shipping costs if the return was unarranged.

3. Exclusions for Returns

Please note that we will not provide refunds or replacements in the following circumstances:

  • Normal wear and tear or damage due to misuse
  • Failure to follow manufacturer’s instructions
  • Products that are not fit for purpose due to incorrect use or lack of care
  • Items returned without prior notification to our Customer Care Team

4. Warranty and Manufacturer Returns

Some of our products come with a manufacturer's warranty. If your product becomes faulty outside of our returns period, please contact us to obtain the manufacturer’s details. You will be responsible for any shipping costs to the manufacturer. If the manufacturer is unable to assist, we will do our best to provide additional support.