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Warranty Policy
Costway is dedicated to satisfying every user to ensure that everyone who visits or orders in our store has a fabulous purchase experience in every phase. After-sale service is an indispensable part, which deserves our full attention. By settling every dispute peacefully and proactively, we believe it is a way to improve ourselves and get closer to our users. Costway return policy is a promise to every user of our website or product.
NOTE: All our products come with a 12-month warranty.
We ensure that all our items are brand new and in excellent condition before shipping. If you receive an item that does not conform to those standards, please contact our Customer Service Team.
Returns Policy
Before you return the products, please check the following requests carefully:
1. Please contact our Customer Service Team and obtain a Return Merchandise Authorization (RMA) number from us before returning the item. Without the RMA number, there is a risk that your returned item may not be identifiable and not acceptable.
2. Please send us 1-5 clear photos if there is any damage or quality issue with the item you receive.
3. If you simply change your mind and wish to cancel the order, please contact us before dispatch (1 business day).
4. If you want to cancel the order or return the item after dispatch without any quality issue, please note that the original postage is not refundable, and the buyer is responsible for the return postage cost, and a 10% re-stocking fee may apply. Return or exchange requests are ONLY acceptable for unused items and within 7 days of receipt.
5. If you are not satisfied with any product that you have purchased, please feel free to contact us. We will try our best to solve the problems for you.
6. Items should be returned in their original product packaging and all accessories in the original shipment must be included if you want to return the item.
Good for the price. The only problem I have is the canopy doesn't sit properly and leans to one side
Apr 05, 2024
Excellent portacot. Just as described. Easy to assemble, very sturdy and looks comfortable.
Oct 09, 2023
Great quality and convenient
Aug 16, 2023
We use this all the time and it's great quality
Feb 25, 2023
My son & daughter in law are both very happy with the cot, we put it altogether when I took it over to their house. My son was rapped with how many functions it has
Feb 17, 2023
Fast delivery,great quality, have recommended others to buy.
Nov 30, 2022
Good product value for $$ although little bit smaller then expected
Sep 04, 2022
It was exactly as described. The right size for my grandson and very sturdy. I anticipate getting a lot of use out of this..
Aug 03, 2022
Good value for money.
Jul 01, 2022
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