Change of Mind Returns:
We want you to love your product so if you are not completely satisfied with your purchase let us know.
Most products come with a 30 day change of mind policy. If at any time within the first 30 days from purchase date you are not completely satisfied with your order, please contact us via your MyDeal Account for return approval. Once received and inspected, we will facilitate an agreed resolution.
Please Note:
Postage is paid by the customer
The product must be returned unused and in the original packaging, accessories included
We do not accept responsibility for return items until they reach our warehouse, so we strongly recommend using tracking and/or insurance for the delivery
Fees may apply
Warranty Claims:
Most of our products are supported by a 12 month warranty. This warranty covers all manufacturer faults with the product. Some of our products may have a different warranty period, please check the product description for this. Should an issue arise with your order, please contact us via your MyDeal Account to raise a warranty claim.
Furniture Covers Warranty:
Korbetts warrants your furniture cover to be free from defects in material and workmanship. This warranty is extended to the first retail purchaser of the covers for consumer use, and lasts for 12 months for standard furniture covers and 3 years for premium furniture covers commencing from the date of purchase. The warranty covers the replacement of any furniture cover that has a manufacturing defect. This warranty does not apply to any furniture cover that has been subject to accident, neglect, corrosive chemicals, extreme weather conditions, normal wear and tear, colour fading, shipment, misuse or abuse however caused. The warranty does not apply to any damage caused to your furniture / item covered by our furniture covers.
Similarly, strong winds, excess pressure and/or other such factors beyond our control, can cause damage / tearing to the furniture covers. Such damage is not covered under your warranty. While we endeavour to give you the exact size as mentioned on the product, there is always going to be some tolerance in the final product, this is not considered a manufacturing defect.
If you discover a defect during the warranty period and wish to obtain a replacement, please forward to Korbetts at our contact us page address a written description of the claimed defect and a copy of the original invoice.
Any expenses incurred by the consumer in making the warranty claim are at the cost of the consumer.
Under no circumstances will Korbetts be held responsible or liable in any way for any claims, damages, losses, injuries, expenses, costs or liabilities whatsoever (including, without limitation, any direct or indirect damages for loss of profits, business interruption or loss of information or life) resulting or arising directly or indirectly from your use of our products or from your reliance on the information and material on this website or product insert, even if Korbetts has been advised of the possibility of such damages in advance.
The benefits to the consumer given by this warranty are in addition to other rights and remedies of the consumer under law in relation to the goods or services to which the warranty relates.
If you purchased your Korbetts product in Australia, the following applies to your product:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure
All marketplace products are covered by our MyDeal Refund Guarantee
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