Waves Metal Macrame

We offer a Lifetime Warranty for rusting issues on our Metal Wall Art products and a 2-year warranty on our Neon LED Sign products

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us. If your return is accepted, we’ll send you the return instructions like how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Please note that if it is a "change of mind" return, your return will be at your expense. If the product is faulty, we will check the item once it is returned and we will reimburse your postage fees once the item is confirmed faulty by our team as well. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants) and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted and received by us, we can arrange your new item accordingly. If there is any payment gap, we will dispatch the new item once the amount difference is paid. Alternatively, we can offer a partial refund if your new item is cheaper than the original order.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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