Victron Phoenix Inverter 12/250 230V VE.Direct AU/NZ

Return Policy

Please find our Payments and Returns policy below. Please note if a product has been used in anyway, we are unable to accept it for return.

Unopened Products

You may return any "unopened" products and accessories within 14 days of delivery for a refund. Please send the item back to us in its original condition and packaging and we’ll refund your purchase price. The freight charges will need to be covered by the customer and a restocking fee equivalent to 20% of the purchase price will apply. Once the item has been returned and determined to be in good condition, your refund or credit will be processed. This is non-negotiable.

Opened Products

Opened products and accessories can be returned within 14 days of delivery and will be subject to a restocking fee equivalent to 35% of the purchase price to cover testing, cleaning and repackaging expenses. Simply return the item to us, shipping prepaid & using the most convenient shipping method available to you. Opened returns must be in saleable condition with original materials and packaging. Once the item has been returned and determined to be in good condition, your refund or credit will be processed.

All of our products are back by a manufacturers warranty. Each manufacturer’s warranty is different.

Details of the warranty period for each item is included on the product detail page on our website.

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