





If you change your mind about your purchase, you must notify us within 14 days of receiving the item.
If the item has already been shipped, you can return it at your own cost, and we will process a refund, minus a 15% restocking fee, provided the item meets the following conditions:
Hygiene and Safety Restrictions: For health, hygiene, and safety reasons, the following items cannot be returned for change of mind once opened or used:
We highly recommend reviewing our product descriptions and size guides to ensure you are purchasing the correct item for your pet, as incorrect sizing will not be accepted for return if the item has been opened or used.
If your item arrives damaged or faulty, please contact us immediately to arrange a return. You may be required to provide photos of the damage for assessment.
In the event of a damaged or faulty item, we will offer one of the following remedies, in line with Australian Consumer Law:
We will cover any shipping costs associated with the return of damaged or faulty goods. Do not return the item without first contacting us, as we cannot refund shipping costs if the return was unarranged.
Please note that we will not provide refunds or replacements in the following circumstances:
Some of our products come with a manufacturer's warranty. If your product becomes faulty outside of our returns period, please contact us to obtain the manufacturer’s details. You will be responsible for any shipping costs to the manufacturer. If the manufacturer is unable to assist, we will do our best to provide additional support.
Estimated Delivery Time Frame: 2-10 business days
My dog loves the comfort & “hug” she gets from the Thunder Shirt. I will recommend it to others.
Jul 15, 2023
It fits beautifully on my dog but she still gets anchous wearing it.
Feb 20, 2023
I have been trying for. sometime to find an anxiety vest for my dog . So far none haven’t done the job.The quality of the Thunder vest is excellent and my dog was happy to put it on with no fuss.Looking forward to more outings with Blinky (my dog) in the car.
Sep 20, 2021
Very happy with this product,
Nov 23, 2020
This item is too small. For my dog. But seems goid
Apr 22, 2020
The thundershirt is the Best Buy and fit my dog perfect it hasn’t work yet to stop her Anxiety but it keeps her warm
Aug 20, 2019
The jacket does not work. My dog still has anxiety, still barks and attacks other dogs and strangers
Aug 12, 2019
Delighted with the ThunderShirt fits perfectly .
Aug 11, 2019
Very fast delivery & excellent customer service...once I received the Thundershirt I followed the suggested top & advice from the seller and although Buddy has only worn it a few times over the last few weeks I am starting to notice changes in his behaviour while wearing the Thundershirt..I believe it is & will continue to relieve Buddy’s anxiety & mine as well...thank you so much 100% Happy Dad😊
Aug 05, 2019
THIS IS A GOOD PRODUCT THAT ACTUALLY FITS MY DOG!
Jul 29, 2019