All products sold by Strike are covered by a warranty for your protection and peace of mind. Our products are all brand new and the warranty period is specified if applicable inside the packaging of the product. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
The customer shall inspect the goods immediately upon receipt and shall notify us in writing if the goods are damaged or incorrect. If for any reason the goods are not to your satisfaction, please notify us and request a Return Authorisation within 7 days. We will immediately send you the return instructions. We may request some additional information and/or photos to help decide on the best resolution for you. Any goods returned to Strike without a Return Authorisation will be rejected at the door by our warehouse.
It is the customer's responsibility to ensure that all products are suitably packaged in order to prevent damage during return shipping. A copy of the invoice, or other proof of purchase, must be included with the returned product, as well as the approved Return Authorisation sent to you by Strike Support.
Strike accepts no responsibility for loss or damage occurring in transit on return to Strike. Strike will test all products returned. Some products may need to be returned to the manufacturer for testing. If this is the case, Strike will contact you to advise of the status of the returned product.
Unless stated otherwise under this Returns Policy, Strike reserves the right to refuse any returns that -
- are incomplete or missing parts; or
- are not returned in their original packaging, or
- the customer has simply changed their mind about the purchase, or
- show signs of physical damage to the product or its packaging or
- appears to be broken due to general ‘wear and tear’ and not a manufacturing fault
- appears to be broken due to mistreatment or misuse
- are not distributed by Strike
If you wish to return a product due to a cancelled job or a customer change of mind you will be charged a 10% restocking fee and the initial freight charge will not be included in this credit. This charge is to cover the time invested by Strike to process the initial order. Please contact Strike Support for instructions on how to do this.
All marketplace products are covered by our MyDeal Refund Guarantee
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