Sylvanian Families - Family Picnic Van

Thank you for shopping at at ToyRoo! We take pride in the quality of our toys and want you to be completely satisfied with your purchase. Please read our warranty policy carefully:

1. Warranty Coverage

We offer a 30-day limited warranty on all toys sold through our online store. This warranty covers manufacturing defects only and does not extend to damage caused by misuse, accidents, or normal wear and tear.

2. What’s Covered

• Broken or missing parts due to manufacturing errors

• Toys that do not function as described

• Damage during shipping (must be reported within 7 days of delivery)

3. What’s Not Covered

• Damage due to misuse or abuse

• Water or fire damage (unless the toy is specifically rated for such conditions)

• Cosmetic issues that do not affect functionality

• Toys purchased from third-party sellers or resellers

4. Claim Process

To file a warranty claim, please follow these steps:

Email us

• Your order number

• A detailed description of the issue

• Clear photos or a short video of the defect

• Our customer service team will review your claim and respond within 3–5 business days.

If the claim is approved, we will offer one of the following at our discretion:

• A replacement item

• A full or partial refund

• Store credit

5. Return Shipping

In most cases, we will cover return shipping for defective products. If the item is deemed not to be defective, the customer will be responsible for return shipping costs.

6. Limitations

This warranty is non-transferable and only applies to the original purchaser. We reserve the right to refuse any claim that we suspect to be fraudulent or abusive.

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