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Seller Profile

ToyRoo

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59 product reviews
ToyRoo is an Australian based toy store which has been established since 2017. ToyRoo encompasses a wide range of toys including the latest novelties and big brands from across the globe, catering to the imaginations of every child. ToyRoo is 100% Australian owned and we are dedicated to be your favourite one stop toy shop! Our customers are our assets as we strive to provide the best shopping experience for you with our unbeatable prices. ToyRoo is further recognised as one of the top rated sellers globally, with a current 100% positive overall score. We are dedicated to provide the best customer service along with fast shipping services, as we have been rewarded by eBay through the Top Rated Seller program. We can't wait to see you leap into our magical world of toys!
 

Customer Reviews

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Customer Reviews

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No 5 Star Reviews yet

  • PATRICIAVerified buyer

    A very excellent service received in a week andmadea3 yo grandson very happy at Xmas. Product was made well and sturdy

    Dec 26, 2023

  • DebraVerified buyer

    I’m very happy with the purchase, my grand son loves it. The delivery was fast fantastic.

    Nov 30, 2023

  • Lisa SVerified buyer

    Very cute, granddaughter will love him..

    Nov 03, 2023

  • Vicki selina coxVerified buyer

    Good quality and fitted 6 yo with room to grow.

    Sep 28, 2023

  • JillVerified buyer

    Perfect for little hands!

    Jun 03, 2023

  • VanessaVerified buyer

    Quick fast delivery

    Feb 12, 2023

  • ShirleyVerified buyer

    Lovely doll. Received in excellent condition in sturdy packaging.

    Dec 31, 2022

  • MelissaVerified buyer

    I love it I brought it for m6 grandson for xmas

    Dec 26, 2022

  • VibekeVerified buyer

    Great product. May daughter loves it. Very fast delivery.

    Dec 15, 2022

  • Grace RahmeVerified buyer

    Easy to handle for little hands

    Dec 07, 2022

Customer Reviews

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No 4 Star Reviews yet

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No 2 Star Reviews yet

Customer Reviews

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No 1 Star Reviews yet

Customer Reviews

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No reviews yet

  • Please allow 2 - 7 business days for delivery
  • We ship across Australia, including major cities like: Sydney, Melbourne, Perth, Brisbane, Adelaide, Canberra, Newcastle and the Gold Coast

Thank you for shopping at at ToyRoo! We take pride in the quality of our toys and want you to be completely satisfied with your purchase. Please read our warranty policy carefully:

1. Warranty Coverage

We offer a 30-day limited warranty on all toys sold through our online store. This warranty covers manufacturing defects only and does not extend to damage caused by misuse, accidents, or normal wear and tear.

2. What’s Covered

  • Broken or missing parts due to manufacturing errors

  • Toys that do not function as described

  • Damage during shipping (must be reported within 7 days of delivery)

3. What’s Not Covered

  • Damage due to misuse or abuse

  • Water or fire damage (unless the toy is specifically rated for such conditions)

  • Cosmetic issues that do not affect functionality

  • Toys purchased from third-party sellers or resellers

4. Claim Process

To file a warranty claim, please follow these steps:

Email us

  • Your order number

  • A detailed description of the issue

  • Clear photos or a short video of the defect

  • Our customer service team will review your claim and respond within 3–5 business days.

If the claim is approved, we will offer one of the following at our discretion:

  • A replacement item

  • A full or partial refund

  • Store credit

5. Return Shipping

In most cases, we will cover return shipping for defective products. If the item is deemed not to be defective, the customer will be responsible for return shipping costs.

6. Limitations

This warranty is non-transferable and only applies to the original purchaser. We reserve the right to refuse any claim that we suspect to be fraudulent or abusive.

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