Warranty Information
As a 100% Australian-owned and operated business. All products purchased from us come with guarantees that cannot be excluded under Australian Consumer Law. For your peace of mind, each of our products includes a 12-month manufacturer warranty. We value our customers and strive to ensure a pleasant purchasing experience. If any issues arise with your product, please reach out for assistance.
If your product is faulty, damaged, or non-compliant with consumer guarantees under Australian Consumer Law, contact us promptly with your name and order details. Our customer care team will ensure you receive the support you need.
Returns Policy
We want you to be delighted with your purchase. We accept returns for Change of Mind (COM) on our products, provided the below conditions are followed:
Eligibility Requirements:
1. We must be informed about COM within 14 days of receiving the goods
2. The product must be in its original packaging, unused and sealed
3. A 15% re-stocking fee and applicable freight fees will be charged for COM returns
4. Please contact our customer service team if you wish to return the goods
Important Notes: • Do not return items without prior authorization • Unauthorized returns may not be identifiable and could be rejected • All returns must be processed through Customer Service
Questions? Our team is here to help ensure you're completely satisfied with your purchase. Contact us anytime for assistance with returns or product information.
All marketplace products are covered by our MyDeal Refund Guarantee
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