Susliving

Dispatch Timeframe: 99% of our orders are dispatched in 1 business day.

The estimated delivery timeframe is 2-10 business days.

• Note: Please provide a residential or business address at checkout. Deliveries to PO Box addresses or Parcel Lockers may not always be available.

• We ship across Australia, including major cities including Sydney, Melbourne, Perth, Brisbane, Adelaide, Canberra, Newcastle and the Gold Coast

• All products come with a minimum 1-year warranty, please consult with our customer service team for more information if needed.

Warranty Information

As a 100% Australian-owned and operated business. All products purchased from us come with guarantees that cannot be excluded under Australian Consumer Law. For your peace of mind, each of our products includes a 12-month manufacturer warranty. We value our customers and strive to ensure a pleasant purchasing experience. If any issues arise with your product, please reach out for assistance.

If your product is faulty, damaged, or non-compliant with consumer guarantees under Australian Consumer Law, contact us promptly with your name and order number. Our customer care team will ensure you receive the support you need.

Returns Policy

To be eligible for a return, you must contact us within 7 days of receiving your order. The item must be unused, in its original packaging, and in the same condition as received. Before returning any products for refunds or warranty claims, you need to contact us first.

In the case of change-of-mind returns, you are responsible for return shipping costs, which are non-refundable. If you receive a refund, the cost of return shipping will be deducted.

Once your return is received and inspected, we will notify you of its approval or rejection. If approved, your refund will be processed.