RETURNS POLICY
As per Australian Law we do accept returns, if you have made a mistake or change of mind purchasing the item within 30 days of original purchase. The return postage of the item is at the cost of the buyer and the refund will be processed once the item is received in its original packaging and in a re-saleable condition. A restocking fee of 15% of the original invoice might apply if the returns is due of purchasing mistakes or simply a change of mind and take the freight cost into consideration. The refund will be minus the cost of postage to send originally including items with free postage and restocking fee if applicable.
We cannot be held responsible for buyer's mistake reading item descriptions and vehicle compatibility lists, if a mistake has been made by the buyer it will be their responsibility to return as per above policy.
We are a genuine and trustworthy business and if we make a mistake we will do everything we can do to rectify the issue.
If a claim is made that the item sent is not as described we reserve the right to request photos as required to determine what the issue is and how it can be fixed. In most cases we will ask for a photo of the part we sent and the part off the vehicle.
• Your Warranty Policy:
WARRANTY POLICY
All products we sell each have their own manufacturer’s warranty. In most cases the warranty will be at least 24 months or 40,000km from the installation date whichever comes first. Or any longer warranty period that may be printed on your original tax invoice.
During the warranty period, we will replace or refund, at our option, any new part that fails due to a defect in materials or workmanship under normal use and service after proper installation.
It is the policy of Machter Autoparts that the Warranty will be VOID if NOT fitted by a qualified licensed mechanic. Proof of fitment may be requested at the time of warranty claim.
What is Not Covered
Failure due to: accident or collision; misuse, abuse or modification; chemical fallout; salt, hail, or other environmental conditions including natural disasters; marine use; improper installation; installation of an incorrect part; and damages caused by other faulty parts.
Parts under manufacturer's recall for a related problem.
Parts installed on vehicles used off-road or for racing purposes.
Parts installed on a commercial-use vehicle after 90 days (see below).
Normal wear and tear.
Used or salvage parts.
Commercial Use Vehicles
Parts installed on commercial-use vehicles are warranted for 180 days from the date of installation only, regardless of any longer warranty period that may be printed on your tax invoice.
All marketplace products are covered by our MyDeal Refund Guarantee
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