Speed Parts offer a 12-month warranty on all brand driven products and 6 month warranty on house brand products.
Warranty cover does not include damage caused by normal wear and tear, accidents, misuse, lack of maintenance, neglect, or other external causes; to damage caused by operating the equipment in a manner outside that described in the instructions. The warranty is considered void if the item has been modified, altered or tampered with by a person (or persons) outside its intended use.
Parts purchases, consumable components, and accessories [such as electrical components, hosing, chains and performance components etc.] are not covered by our standard warranty once used. Should your part or consumable component arrive with a manufacturers fault please contact us to discuss a resolution prior to using the item.
Until the nature of any fault is determined, the resolution Speed Parts can offer may vary. To assist with a quick resolution, photos will be required to help identify the issue. Where necessary, the item may need to be returned to determine fault/issue. Once the fault/issue is clarified, Speed Parts will offer to replace the item and if no replacement is available, an alternative product of similar quality will be offered. Other alternatives may be given to the satisfaction of both parties.
To assist with a quick resolution, photos will be required to be emailed to Speed Parts. Once the fault/issue is clarified, we may offer replacement parts to the customer. Where necessary, the item may need to be returned to repair the fault/issue. Free return postage is available for the first 30 days following purchase, beyond this, the buyer is responsible for returning the goods for repair (see RETURNS for more info). Once the fault/issue is clarified, Speed Parts may fit replacement product or offer replacement product to the customer. Other alternatives may be offered to the satisfaction of both parties.
As we are only stockists and not manufacturers of the products, any failed components may need to be assessed by the manufacturer and can take up to 30 days for a decision to be made.
Refunds by law: In Australia, consumers have a legal right to obtain a refund from a business for goods purchased if the goods are faulty, not fit for purpose or don't match description. More information at returns.
Should you wish to claim a warranty on your item, please follow the process outlined in the Return section.
WARRANTY DENIAL
The warranty claim may not be accepted in cases where the buyer has contributed to the failure, or been misleading in their description of their issues. In these instances, where freight costs were incurred by Speed Parts to return your item for inspection, reimbursement to Speed Parts may be required prior to releasing the goods. The item is also to be returned to the buyer at the buyer's expense. This returned freight cost not to exceed original freight cost. Where the item was purchased with free postage, freight costs are to be set at 25% of the item cost. Payment is to be made to Speed Parts within 14 days of being notified of warranty rejection. Where money is owed to Speed Parts for repairs and/or postage, Speed Parts is entitled to hold onto the item until payment is made.
RETURNS
Prior to returning any item, our Customer Service Department must first issue you a Return Authorisation (RMA) number. All other relevant information will be sent to you at this time.
Returns are accepted in line with our warranty conditions. No returns due to change of mind or errors in purchasing.
Should you wish to return a faulty item, please contact us. Photos and/or videos of the item may also be requested to assist in the return process.
When a return is authorised by management, it is the buyers responsibility to ensure the product is packaged securely to prevent any damage during the return process. Failure to do so may affect the ultimate resolution to be offered, which may include repairs or replacement items. Alternatively, a refund can be offered.
To enable Speed Parts to continue offering the very best price, freight arrangements vary depending upon the time that has expired since purchase. Within 30 days of the customer purchasing the item, Speed Parts may provide details allowing return of the item at no cost to the customer (where freight costs apply). Following this 30-day period, the customer is responsible for the cost of returning the goods.
If the item is required to be returned, the outcome of the inspection should take no longer than 8 business days from the date the item is received by our service department (times may vary). As we are only stockists and not manufacturers of the products, any failed components may need to be assessed by the manufacturer and can take up to 30 days for a decision to be made.
Negative feedback or Google reviews do not resolve issues, Speed Parts prides itself on our customer service relations, and we are willing to resolve any issue that may arise.
30 DAY RETURNS
We must be notified within 30 days of you receiving the item that you intend to return it. All relevant returns information will be provided at this time.
The item must be returned at the buyers cost in original re-saleable condition with all tags and packaging (ready to be put back on the shelf). All products sold by Speed Parts are not resellable if the packaging is opened (as per return policy, 'If the item you're returning isn't in the same condition as it was when you received it, or if it gets damaged in transit, the seller may only give you a partial refund.' which includes all packaging). Please ensure you have selected the correct sizing on your products BEFORE purchase.
The item is securely packed to ensure it is received in original and re-saleable condition.
The item/s are NOT opened, used, worn or damaged, and are in perfect condition when received.
Do NOT stick or write anything on the item itself or its original packaging. Please only write or place postage stickers once you have completed wrapping your item for dispatch to Speed Parts. Failure to do so may cause a rejection on the return.
If the item was sent with free postage, a postage fee of up to 25% will be deducted from the refund amount.
If the item has sustained damage in transit, or does not return as noted above, a revised refund amount may be required
If you wish to make a return within 30 days, please contact us stating your order number, the item/s you wish to return, and the reason for the return. Our Customer Service team will respond to your email and, if applicable, issue you a Return Authorisation (RMA) number. All other relevant information will be given to you at this time. Speed Parts will not accept the return of any item/s without an RMA attached.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure or for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
All marketplace products are covered by our MyDeal Refund Guarantee
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