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Warranty Policy
Costway is dedicated to satisfying every user to ensure that everyone who visits or orders in our store has a fabulous purchase experience in every phase. After-sale service is an indispensable part, which deserves our full attention. By settling every dispute peacefully and proactively, we believe it is a way to improve ourselves and get closer to our users. Costway return policy is a promise to every user of our website or product.
NOTE: All our products come with a 12-month warranty.
We ensure that all our items are brand new and in excellent condition before shipping. If you receive an item that does not conform to those standards, please contact our Customer Service Team.
Returns Policy
Before you return the products, please check the following requests carefully:
1. Please contact our Customer Service Team and obtain a Return Merchandise Authorization (RMA) number from us before returning the item. Without the RMA number, there is a risk that your returned item may not be identifiable and not acceptable.
2. Please send us 1-5 clear photos if there is any damage or quality issue with the item you receive.
3. If you simply change your mind and wish to cancel the order, please contact us before dispatch (1 business day).
4. If you want to cancel the order or return the item after dispatch without any quality issue, please note that the original postage is not refundable, and the buyer is responsible for the return postage cost, and a 10% re-stocking fee may apply. Return or exchange requests are ONLY acceptable for unused items and within 7 days of receipt.
5. If you are not satisfied with any product that you have purchased, please feel free to contact us. We will try our best to solve the problems for you.
6. Items should be returned in their original product packaging and all accessories in the original shipment must be included if you want to return the item.
Works well brought it for my daughter
Oct 17, 2023
Fast delivery
Feb 17, 2023
Arrived super fast, looks great, still awaiting bub to use it
Feb 08, 2023
A perfect gift for daughter and partner, size is great and baby will fit in it for quite some time
Oct 06, 2020
A lot bigger than I imagined but item looks and does exactly as pictured. A little clunky but we've bought this more for practicality rather than looks. The mattress is very thin (will look at finding another mattress to add/replace it with, but the crib itself is spacious and good ventilation on the sides. Haven't yet used/attached it to the bed yet as we bought this a few months in advance.
Sep 30, 2020
Extremely happy
Feb 03, 2020
Perfect bed
Nov 18, 2019
Overall the bassinet is fine but the mattress is really thin which infact is the central feature. Everything else is secondary if the mattress isnt comfortable for the baby.
Nov 14, 2019