Seat Back Pillow/Memory Foam Back Support Back/Cushion Lumbar Cushion

1. Warranty Policy
We offer a 12-month manufacturer's warranty from the original purchase date against defects in materials and workmanship.

Coverage Includes:

• Manufacturing flaws

• Material defects

• Functional failures under normal use

Exclusions:

• Damage from misuse, accidents, or unauthorized modifications

• Wear and tear from improper maintenance

• Non-compliance with product instructions

Warranty Claims Process:

1. Contact our Customer Service Team with:

   • Order number/proof of purchase

   • Detailed defect description + photos/video

2. We may require product return for assessment

3. Valid claims will receive (at our discretion):

   • Repair | Replacement | Refund

Note: This warranty supplements your statutory rights under Australian Consumer Law.

2. Returns Policy (Change of Mind)

Eligibility Requirements:

• Request must be made within 30 days of delivery

• Product must be:

  • Unused/unopened

  • In original packaging with all accessories

  • Resalable condition

Process:

1. Contact us for Return Authorization (RA) number

2. Securely repackage with RA number visible

3. Return to specified address using tracked shipping

4. Refund issued within 5 business days of receipt

Customer Responsibilities:

• All return shipping costs

• Risk of transit damage/loss

Non-Returnable Items:

• Customized/special order products

• Hygiene-sensitive items (unless faulty)

3. Faulty/Damaged Goods
Items arriving damaged or defective are covered under our Warranty Policy - contact us immediately for resolution.

Australian Consumer Law:
Our policies operate in addition to your statutory rights for guarantees regarding acceptable quality and fit-for-purpose products.

Key Features:

1. ACCC Compliance - Explicitly references statutory rights

2. Clear timelines and condition requirements

3. Step-by-step processes for both warranty and returns

4. Cost responsibilities defined

5. Modern provisions for digital evidence (photos/video)

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