During the festival, the store will operate normally and the goods can be delivered normally (please note that the logistics time may be slow during the festival, which is a normal phenomenon, thank you).
All items are dispatched from our warehouse in Sydney.
Under normal conditions, delivery will take between 3 and 10 working days after dispatch, depending on your location.
Remote areas will required longer delivery time.
If you are given a tracking number, please use it to track the delivery status of your order.
We can also provide tax invoice,if you need it.
We ship across Australia including major cities like: Sydney, Melbourne, Perth, Brisbane Adelaide, Canberra, Newcastle and the Gold Coast.
This item comes with a warranty for cartridge and a free replacement warranty on the installation parts (such as cartridges screws nuts etc). The warranty period for bathroom products is 5 years, while the rest of the other products are 1 year upon delivery receipt.
To submit a faulty item claim please follow the steps below:
Contact Us with your order number, provide photos or video evidence displaying the fault and a detailed description of the problem.
IMPORTANT NOTES:
If there is a problem with the item, please contact us once you receive the package.
If the problem with a product is minor, we may provide simple repair instructions to customer, in order to solve the problem we will require the customer to conduct these repairs as a first step before any returns initiated.
If there is a problem of the product,we will provide prepaid label to customer, customer may choose refund or a replacement.
If there is no problem with the product, or for customer reasons (buy by mistake or change of mind), the customer needs to pay postage to return plus 15% of restocking fee of the product price.
Change of mind return is acceptable within 30 days upon delivery receipt.
Items that are not installed by a licensed plumber(or licensed electrician) will not be warranted.
We will not be liable for the cost of installation or removal of any item and the warranty will be voided if damage occurred during or after installation or a damaged or incorrect unit has been installed.
If product has marks, chips or imperfections, missing components or is not what was purchased, and is deemed unacceptable and/or has been damaged in transit, the product should not be installed.
Estimated Delivery Time Frame: 3-10business days
Great quality, fast delivery and exactly as described. Only comment would be that installation instructions were a little confusing but all worked out in the end.
Feb 01, 2022
Loved this shower head so much now have for all bathrooms. They look so good installed and work very well. Highly recommend and great value for money as good quality and works well.
Dec 31, 2021
Wow love this Round Chrome Shower Head Station have now had it fitted into 1 of our bathrooms and love the quality and look so much we ordered more
Dec 22, 2021
Looks exactly like picture. Good price
Nov 08, 2021
All good, thanks.
Jun 01, 2021
A good quality shower head and second use one - well priced in comparison to designer brands.
Apr 30, 2021
Good quality - bass fitting & nice chrome finish.
Feb 23, 2021
the best of the best shower heads, easy to install great shower heads wife's very happy with small shower head, I love the big shower head works & very easy to use turn little handle to change shower heads for top or lower shower heads thank u very much Brett.
Feb 16, 2021
This is exactly what I was after good quality
Nov 12, 2020
This is exactly what I was looking for, great quality looks great in the shower and value for money.
Oct 09, 2020