WARRANTY POLICY
Please refer to the individual product listing for specific warranty terms and period.
If the product has a minor defect, Godfreys may choose:
- refund
- replacement with identical product, or
- repair
If the product has a major defect, you may choose either:
- refund
- replacement with identical product or product of similar value
- compensation for loss of value caused by the defect, or
- repair
A major defect is where a product:
- has a problem that would have stopped you from buying the item if you had known about it
- is unsafe
- is significantly different from the sample or description shown to you, or
- doesn't do what the product or Godfreys said it would
If you agree to a repair of a product with a major defect, you are still entitled to refund or replacement at any time. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods
Exclusions and Qualifications
Godfreys is not obliged to repair or accept the return of any product if:
- the defect was caused by your misuse - you were aware of the defect or did not notice an obvious defect before purchase
- you have thrown away, destroyed, lost or damaged the product
- you’re unable to provide reasonable proof of purchase (e.g. receipt, lay-by agreement, receipt number, credit card statement, completed warranty card, warranty number linked to online warranty scheme)
- the period of time since purchase of the product is longer than the product could be reasonably expected to remain defect-free
How to make a claim?
Please contact us to make a warranty or defective product claim.
- You must provide to Godfreys proof of purchase by you of the product to make a warranty claim.
- Repairs or Replacement of products will only occur after evaluation by a qualified Godfreys technician or an authorised technician from a manufacturer or associated company in order to confirm if a product is defective.
- You are responsible for the cost returning any product to us. We have stores and service centres in many locations, our customer service team on the above number can assist you with details.
- We will process your warranty claim as quickly as possible. Godfreys will attempt to dispatch any repaired or replacement product to you within 7 days of receipt of any defective product from you, provided that you have given Godfreys proof of purchase, the parts required for repair are available or a replacement product is available (as the case may be).
- We reserve the right to charge you for any repairs, service, and blockage clearance in respect of a product that you have returned to Godfreys as defective, but which on inspection, is found not to be defective. We will seek your approval to carry out any repairs or service before undertaking such work or incurring any cost to you.
RETURNS POLICY
If you simply change your mind and the product(s) are unopened and still in their original packaging, you may return them to our warehouse within 30 days of purchase at your own cost for a full refund. Please note that a proof of purchase is required for your return request.
All marketplace products are covered by our MyDeal Refund Guarantee
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