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Seller Profile

Godfreys

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502 product reviews
Godfreys is an iconic Australian retailer with a trading history spanning more than 90 years. It is one of the largest speciality retailers of domestic and commercial floorcare and associated cleaning products in Australia & New Zealand.
 

Customer Reviews

  • (386)
  • (83)
  • (21)
  • (5)
  • (7)

Customer Reviews

  • (386)
  • (83)
  • (21)
  • (5)
  • (7)

No 5 Star Reviews yet

  • GayeleneVerified buyer

    Great, excellent, easy to apply to mop & use. Best bit is, soak them in the tub after use & use again

    Jun 28, 2024

  • TracyVerified buyer

    Verry good

    Mar 14, 2024

  • Mary LupiVerified buyer

    It's awesome. Light and easy to use, and great that the weight isn't at the top of the stick. Should have bought this the first time.

    Mar 13, 2024

  • CarolVerified buyer

    THIS Vacume is easy to push around, great suction very pleased with it

    Feb 15, 2024

  • LindaVerified buyer

    I'm extremely happy with this vacuum. Great value.

    Feb 01, 2024

  • ThanhVerified buyer

    Very good products, very useful robots cleaning.

    Dec 04, 2023

  • Deidre SpencerVerified buyer

    I love the ease of this mop. Makes washing the floors so much easier.

    Dec 03, 2023

  • TaniaVerified buyer

    Very happy with this stick Vac

    Nov 14, 2023

  • DavinaVerified buyer

    Excellent product, good quality, very light & long lasting battery & very easy to clean I would recommend this product It arrived two days after ordering so excellent service

    Nov 05, 2023

  • FAYVerified buyer

    Convenient & simple to use.

    Oct 14, 2023

Customer Reviews

  • (386)
  • (83)
  • (21)
  • (5)
  • (7)

No 4 Star Reviews yet

Customer Reviews

  • (386)
  • (83)
  • (21)
  • (5)
  • (7)

No 3 Star Reviews yet

Customer Reviews

  • (386)
  • (83)
  • (21)
  • (5)
  • (7)

No 2 Star Reviews yet

Customer Reviews

  • (386)
  • (83)
  • (21)
  • (5)
  • (7)

No 1 Star Reviews yet

Customer Reviews

  • (386)
  • (83)
  • (21)
  • (5)
  • (7)

No reviews yet

  • Estimated Delivery Time:

    • VIC Melbourne: 1-2 days

    • VIC Country: 2-3 days

    • NSW Sydney: 1-2 days

    • NSW Country: 2-3 days

    • QLD Brisbane: 2-3 days

    • QLD Country: 2-5 days

    • SA Adelaide: 1-2 days

    • SA Country: 2-3 days

    • WA Perth: 5-7 days

    • WA Country: 7-10 days

    • Tasmania: 2-4 days

    • Northern Territory: 4-6 days

  • NOTE: No delivery to PO Box addresses or Parcel Lockers (please provide a residential or business address at checkout)

WARRANTY POLICY

Please refer to the individual product listing for specific warranty terms and period.

If the product has a minor defect, Godfreys may choose:

  • refund
  • replacement with identical product, or
  • repair

If the product has a major defect, you may choose either:

  • refund
  • replacement with identical product or product of similar value
  • compensation for loss of value caused by the defect, or
  • repair

A major defect is where a product:

  • has a problem that would have stopped you from buying the item if you had known about it
  • is unsafe
  • is significantly different from the sample or description shown to you, or
  • doesn't do what the product or Godfreys said it would

If you agree to a repair of a product with a major defect, you are still entitled to refund or replacement at any time. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods

Exclusions and Qualifications

Godfreys is not obliged to repair or accept the return of any product if:

  • the defect was caused by your misuse - you were aware of the defect or did not notice an obvious defect before purchase
  • you have thrown away, destroyed, lost or damaged the product
  • you’re unable to provide reasonable proof of purchase (e.g. receipt, lay-by agreement, receipt number, credit card statement, completed warranty card, warranty number linked to online warranty scheme)
  • the period of time since purchase of the product is longer than the product could be reasonably expected to remain defect-free

How to make a claim?

Please contact us to make a warranty or defective product claim.

  • You must provide to Godfreys proof of purchase by you of the product to make a warranty claim.
  • Repairs or Replacement of products will only occur after evaluation by a qualified Godfreys technician or an authorised technician from a manufacturer or associated company in order to confirm if a product is defective.
  • You are responsible for the cost returning any product to us. We have stores and service centres in many locations, our customer service team on the above number can assist you with details.
  • We will process your warranty claim as quickly as possible. Godfreys will attempt to dispatch any repaired or replacement product to you within 7 days of receipt of any defective product from you, provided that you have given Godfreys proof of purchase, the parts required for repair are available or a replacement product is available (as the case may be).
  • We reserve the right to charge you for any repairs, service, and blockage clearance in respect of a product that you have returned to Godfreys as defective, but which on inspection, is found not to be defective. We will seek your approval to carry out any repairs or service before undertaking such work or incurring any cost to you.

 

RETURNS POLICY

If you simply change your mind and the product(s) are unopened and still in their original packaging, you may return them to our warehouse within 30 days of purchase at your own cost for a full refund. Please note that a proof of purchase is required for your return request.

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