350W. Total usable capacity: 469 Ltr. R600a
Manufacturer warranty: 2 Years On-Site Parts & Labour
The manufacturer (and we by extension) will consider warranty void if you:
In some circumstances, the warehouse may refuse to release goods unless a warranty waiver is signed if you are perceived to be in violation of warranty terms.
1 | Delivery inside my premise? | No, delivery of bulky equipment is by drop-off to kerbside, and does not include manual assistance. You will need to plan to have the means to move the heavy equipment inside yourself. |
2 | Can I request a service upgrade to include manual handling? | Yes, it is possible to upgrade delivery service to include manual assistance for moving heavy goods inside, but this is by special request only, is subject to availability, and would not uncommonly cost an extra few hundred dollars at least. |
3 | Disposal of old equipment? | No, we currently do not offer disposal, but check again in future. |
4 | Will the courier schedule delivery with me? | For large equipment, delivery is, scheduled the calendar day, but NOT to the hour or minute. Couriers will generally call ahead of the day to negotiate a delivery date, but you need to be available to receive the delivery any time during regular business hours on the agreed day. If you cannot guarantee availability during regular business hours on a given day, then you should discuss possible solutions with the store prior to ordering. |
6 | Can the courier call me on approach (in real time)? | No, courier company policy does not obligate drivers to call on approach in real time. You should assume the delivery could happen at any time, and without warning on approach. |
7 | Can I pick up? | Yes, but there is a 24-72 hour lead time on pickups. Locationwise, pickup can be availed from a warehouse in Campbelltown, NSW. There are also more limited stock holdings in Truganina, VIC and Eagle Farm, QLD that you can also ask us about. |
8 | How long will delivery take? | Usually 3-7 business days to Sydney, Melbourne and Brisbane, but longer outside of the city. Other parts of Australia may require a week or two. Any delivery time frame provided is an estimate only and is not to be construed as a guarantee. You should also make additional allowances for peak seasons as well as unforeseen delays. Our service is not suitable in case you have a non-negotiable delivery deadline. We use the same shipping providers as most other retailers do, so this is no comparative disadvantage, but rather, an industry-wide limitation. |
9 | Can delivery happen on weekends? | No, delivery is during regular business hours only. |
10 | Can delivery be to residential sites? | Yes, we deliver to both residential and commercial sites. |
No Returns
We do not offer returns for buyer change of mind or buyer error.
Where exceptions are granted, a re-stocking fee of up to 50% may apply.
Warranty Provisions
In order to lodge a warranty claim with us, please contact us with a detailed description of the fault and the serial number of the product, where applicable. The inclusion of photos/videos will lend credibility to your warranty claim.
Estimated Delivery Time Frame: 2-15 business days