WARRANTY
Your THOMAS SABO jewellery comes with a 1-year warranty covering material defects and production faults from your date of purchase. The prerequisite is that you, as the consumer, have purchased the jewellery at the THOMAS SABO Online Shop. The Warranty provider is Duraflex Group Australia.
Please note that THOMAS SABO jewellery purchased from our store must be returned to us, providing the items are returned with the receipt. Such items must not be returned directly to the warranty provider Duraflex Group Australia.
We will repair your THOMAS SABO jewellery within this one-year warranty period following the date of purchase free of charge. If a repair is not possible or the repair is deemed too expensive, we will exchange the jewellery against jewellery of equal value free of charge. The warranty lapses in the event of incorrect use, third-party repairs and careless handling and the warranty does not cover wear-and-tear, wear parts such as leather straps and satin ribbons, abuse or if the jewellery is damaged, for example during an accident. Please note the special Care instructions for THOMAS SABO jewellery.
This guarantee does not replace or limit legal warranties in accordance with the valid laws of the respective country.
Please contact us to make a return request.
For your own security, we would like to point out that defective jewellery should be returned to us by registered mail or as a parcel with return receipt. We are unable to assume liability for damage, loss or theft during transport so please contact us immediately if any issue arises.
WARRANTY WATCHES THOMAS SABO
THOMAS SABO watches have a 24-month guarantee from the day of purchase covering material defects and manufacturing faults. The prerequisite for this is that you, as the consumer, at the THOMAS SABO Online Shop. This guarantee is issued by Duraflex Group Australia.
Please note that THOMAS SABO watches purchased from an authorised dealer must be returned to us along with the completed Guarantee Certificate.
To take advantage of this, please present the International Guarantee Certificate – dated, signed and stamped by us. Please keep this Certificate in a safe place. This guarantee is only valid if batteries approved by THOMAS SABO have been used. Your watch is equipped with a quartz movement.
This guarantee is invalidated in the case of inappropriate usage, non-THOMAS SABO repairs, careless handling, wear, damage caused by normal usage (e.g. scratched glas), abuse or damage (e.g. as the result of an accident). Wearing parts such as straps, bracelets and batteries are not included in this warranty. Please note the special care instructions for THOMAS SABO watches.
This guarantee does not replace or limit legal warranties in accordance with the valid laws of the respective country.
To take advantage of our warranty service, you can return the defective watch to any THOMAS SABO-owned sales outlet within this two-year guarantee period. Please also provide your receipt and the International Guarantee Certificate. You can, of course, also send the defective watch back to us via Australia Post. Please contact us immediately for any warranty claim.
For your own security, we would like to point out that a defective watch should be returned to us by registered mail or as a parcel with return receipt. We are unable to assume liability for damage, loss or theft during transport.
All marketplace products are covered by our MyDeal Refund Guarantee
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