To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase in the return package. You can contact us to start your return. Please note that all return shipping costs are to be paid by you.
OUR RETURNS ADDRESS:
SALT N LEMONS
Parcel Collect 10117 35480
112 Snell Grove
Oak Park, VIC, 3046
Items sent back to us without first requesting a return via email or self-serve will not be accepted.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-returnable Items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted and the refund received, you can make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund as well.
If more than 15 business days have passed since we’ve approved your return, please contact us, and we'll get back to you as soon as possible to process your refund.
All marketplace products are covered by our MyDeal Refund Guarantee
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