SALTNLEMONS

All orders are charged a flat rate for shipping of $13.00 AUD, payable at checkout.

Our processing time for orders is 1-3 business days. Shipping times are typically 6-15 days for smaller items and 10-30 days for larger items.

For accurate and up-to-date shipping times, please check our shipping info listed on product pages. Otherwise feel free to send us a message for specific questions or requests.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase in the return package. You can contact us to start your return. Please note that all return shipping costs are to be paid by you.

OUR RETURNS ADDRESS:

SALT N LEMONS
Parcel Collect 10117 35480
112 Snell Grove
Oak Park, VIC, 3046

Items sent back to us without first requesting a return via email or self-serve will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted and the refund received, you can make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund as well.

If more than 15 business days have passed since we’ve approved your return, please contact us, and we'll get back to you as soon as possible to process your refund.