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Facial Care:
Body care:
Frequently Asked Questions:
Can I use it on makeup skin?
No, we recommend removing makeup and only using on clean cleansed skin.
How long should I massage an area for?
It is recommended to massage each area 15-20 times.
When is the best time to use it?
It can be used anytime, anywhere, before makeup in the morning, after skincare in the evening
Can it be used all over the body?
Yes, before using, please keep your skin moist by applying a moisturiser
Why is there a tingling feeling when using it?
It is normal to have a slight tingling feeling during use, which means EMS is working. Micro-current can supplement human bio-energy, activate cells, and increase skin vitality and flexibility.
Can I use EMS when my skin is dry?
It may be difficult to feel the EMS irritation when skin is dry. Please moisturise the skin with cream, lotion, or gel before using.
What's Included?
Specifications:
For more information, check our user manual.
WARRANTY POLICY
If for any reason you find you are not happy with your purchase, we offer a 30-day money-back guarantee from the time you receive your goods.
How Long Is The Warranty?
In addition to our 30-day money-back guarantee, Dr. Pen Australia offers a one-year warranty period from the date your product is purchased.
What Does This Limited Warranty Cover?
This Limited Warranty covers any defects in material or workmanship under normal use during the warranty period. During the warranty period, Dr. Pen Australia will repair or replace, at no charge, products or parts of a product that prove defective because of improper material or workmanship, under normal use and maintenance.
What Does This Limited Warranty Not Cover?
This Limited Warranty does not cover any problem caused by conditions, malfunctions or damage that have not resulted from defects in material or workmanship. This includes if any damage has been incurred after delivery, any attempts made to alter the product or if it has been dropped or broken.
RETURNS POLICY
We do accept returns of erroneous goods provided they are:
Dr. Pen Australia customers are responsible for return shipping costs.
If we receive your order returned undeliverable due to incorrect address or the shipping carrier was unable to deliver your package, Dr. Pen Australia will gladly re-ship or refund your order. If your order is re-shipped, additional shipping charges will be required.