Shipping Details
🎄 Christmas Order Cut-Off Date 🎄
To ensure your gifts arrive in time for Christmas, please place your orders by December 13th. After this date, delivery times may vary, and we cannot guarantee arrival before the holiday.
Thank you for shopping with us and happy holidays! 🎁✨
Delivery Information
We have partnered with third-party couriers who will deliver via standard courier services. Couriers will deliver all items, large or small, to your doorstep, front entrance, mailbox, or ground floor. Please note that drivers are unable to enter your home.
If you select "Authority to Leave" during the checkout process, your delivery will be left in a safe location by the courier. If you do not select "Authority to Leave" and you are not home at the time of delivery, your order will be taken to the nearest depot or Post Office. You can then arrange for collection or re-delivery (fees may apply).
NOTE: No delivery to PO Box addresses or Parcel Lockers (please provide residential or business address at checkout)
Estimated Delivery Time Frame:
Brisbane Metro Areas: 3-5 business days
Melbourne/Sydney/Adelaide Metro Areas: 5-7 business days
All other locations: 7-10 business days
Damaged in Transit
We do our best to package our products with the expectation that they may be mishandled in transit. However, despite our efforts, items can occasionally be damaged during shipping.
Rest assured, we are aware that this can happen and are here to resolve it as quickly as possible. If you receive an item that appears to be damaged in transit (e.g., the protective carton is damaged, dented, has holes, is open, wet, or looks like it has been dropped), we ask that you kindly take photos of the damage, do not accept the delivery, and contact us immediately.
We will take the necessary steps to send you a replacement item as quickly as possible and ensure the damaged item is returned to us. We pride ourselves on supporting you throughout your order process and strive to meet your expectations for both product and service quality.
