Product Warranty & Returns Policy
At JH Market, we are committed in providing our customers the highest quality Australian approved LED products at the best price.
Returned goods and reimbursement requests
Returned Goods:
Any returns due to standard change of mind, not being suitable or if the job did not go forward, must be within 30* days of purchase.
The value of the goods will be applied as a store credit to the account within 24 hours of any return or order cancelation arriving at our warehouse and you will receive an automatic notification email. This store credit can be used on purchases immediately.
Reimbursement Requests:
For reimbursement requests, please email aclark directly with the following information:
1. Company name 2. Mobile number 3. Order number 4. Reason for refund
Refund requests will be assessed to ensure stock has been returned and/or order has been cancelled and any of the following applicable fees may be deducted:
- Organise to return the product. Pick up cost would apply if you want us to pick up. - Receive either a store credit or refund of the purchase price of the product (excluding initial delivery charges if received free delivery and a re-stocking fee). - The re-stocking fee for these products will be 15% of the original purchase price. - Where a product listing specifically excludes returns under this policy, no returns under this policy will be permitted. - To Avoid being charged the 15% restocking fee, you can receive your refund as a store credit. When checking out you simply apply the credit to your new purchases... Easy.
Refund requests will be approved within 5 working days of application, customer will receive an email confirmation, once approved. The transaction will be processed in 21 working days after request has been approved.
Additionally: - All refund requests must comply with JH Market’s terms and conditions - Warranty items are limited to replacement or repair only - Shipping fees will not be refunded if a cancelled order has already been dispatched - Standard returns must be in resaleable condition, including original packaging - Customer must be able to provide proof of purchase - For partial returns any discounts or promotions from order will be deducted and recalculated
Warranty
The warranty service at JH Market is limited to the replacement or repair of products that have become defective under normal usage, as determined by JH Market.
For individual warranty terms please contact warranty or refer to our website.
You do not need to return any warranty items under $50. Just send us a photo or video showing the issue to get your replacement.
For all other claims, if we determine that the faulty items need to be returned, we will arrange free pick-up of the faulty items before we send out replacements.
Warranty claims can be made in-store, online, over the phone or via email. All online enquiries will be answered by our customer service staff within 24 working hours.
Important Points to Note:
- It is the customer’s responsibility to keep the faulty product until the warranty claim is finalized. Any loss or further damages will void the warranty - It is the customer’s responsibility to keep the original invoice for warranty purposes. Any loss of sales proof will void the warranty claim - If the customer can’t provide evidence of the faulty product, it is up to the customer to purchase the replacement product, which will be dispatched with free shipping and free faulty collection. Once the faulty product is returned and identified, reimbursement will be made - For all JinHang Lighting products, the light fitting will only be compatible with its driver in the package. Any issues as a result of using a different driver with the light fitting will void any warranty claim
We highly recommend our LED lighting products are installed by licensed Electricians with a standard plug base. For LED tube installation, the old fluorescent batten fitting must be modified to a LED fitting with standard warning sticker, before installing the LED tube, performed by a licensed Electrician.
Warranties are not transferable.
Damaged Goods During Delivery
For all damaged goods during delivery claims, it MUST be lodged within 5 WORKING DAYS after the receiving the goods. Any damage or modification acted by customer will void the warranty. For further information regarding Product Warranty & returns, contact our JH Market Office at 1300 000 808.
All marketplace products are covered by our MyDeal Refund Guarantee
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