**Please refer to one of the product listing images for the Loralei Pillow 10-year warranty terms & conditions.**
About Loralei PillowsLoralei pillows are designed in Australia.
Loralei has worked in collaboration with leading physiotherapists and chiropractors to create the ultimate range of pillows and supports.
Loralei has designed and developed the complete range for back sleepers, side sleepers and those who prefer the option of both. These shapes and contours have been carefully crafted to maximise the sleeper's comfort whilst maintaining the support that health professionals like Physiotherapists and Chiropractors look for in a therapeutic pillow.
World-class packaging and silk covers make the Loralei a perfect gift to a loved one.Each Loralei pillow comes with a 10 year guarantee for peace of mind that your pillow will not disappoint!
For hygiene reason, we do not accept the return for some of the products, such as used special needs cutlery, silicone gel sheets, diabetic socks etc, we will specify this in the product listing.
a) The return item(s) MUST be:
• In their original/ unused and re-saleable condition
• In original packaging inside a shipping carton/ bag
• The item returned within 14 days from the receipt of goods.
• The buyer is responsible for organizing the return and the associated shipping costs.
b) Our warehouse person will inspect the condition of the returned item. If the item is not in resalable condition, the buyer is required to pay $15 shipping & handling fees for us to ship the item back to them.
c) For product return to exchange for size etc., the buyer is required to pay $15 shipping & handling fee for us to resend the correct sizing product to them.
d) For return items approved for a refund, we will refund the amount buyer paid less $15 shipping & handling fee incurred. We won’t be able to refund shipping cost incurred as it is not retrievable
Estimated Delivery Time Frame: 2 - 10 business days