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Warranty Policy
Costway is dedicated to satisfying every user to ensure that everyone who visits or orders in our store has a fabulous purchase experience in every phase. After-sale service is an indispensable part, which deserves our full attention. By settling every dispute peacefully and proactively, we believe it is a way to improve ourselves and get closer to our users. Costway return policy is a promise to every user of our website or product.
NOTE: All our products come with a 12-month warranty.
We ensure that all our items are brand new and in excellent condition before shipping. If you receive an item that does not conform to those standards, please contact our Customer Service Team.
Returns Policy
Before you return the products, please check the following requests carefully:
1. Please contact our Customer Service Team and obtain a Return Merchandise Authorization (RMA) number from us before returning the item. Without the RMA number, there is a risk that your returned item may not be identifiable and not acceptable.
2. Please send us 1-5 clear photos if there is any damage or quality issue with the item you receive.
3. If you simply change your mind and wish to cancel the order, please contact us before dispatch (1 business day).
4. If you want to cancel the order or return the item after dispatch without any quality issue, please note that the original postage is not refundable, and the buyer is responsible for the return postage cost, and a 10% re-stocking fee may apply. Return or exchange requests are ONLY acceptable for unused items and within 7 days of receipt.
5. If you are not satisfied with any product that you have purchased, please feel free to contact us. We will try our best to solve the problems for you.
6. Items should be returned in their original product packaging and all accessories in the original shipment must be included if you want to return the item.
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I was pleasantly surprised by the quality of the product, and very impressed by its functionality. It looks great, and is excellent value for the price I paid. Due to restrictions with movement, I have difficulty accessing various pots and pans from the lower kitchen cabinets. Now, I place my frequently used items in this island trolley, and it has made my life so much easier.
May 14, 2024
I am pleased with the Kitchen Island Trolley storage cabinet which is very sturdy and looks a treat. It is much better quality than a few other do it yourself packages so could recommend it with ease.
Sep 01, 2023
So glad I bought this! Very practical and looks great! The assembly instructions were clear and easy to follow.
Aug 04, 2023
It was what we expected the numbers on the panels made it very easy to assemble
Aug 01, 2023
Very handy for extra storage and kitchen bench top space! Neat looking unit
May 18, 2023
Just what I needed for my kitchen as there was not enough space to plate up meals.
Apr 18, 2023
Wonderful product exactly what we wanted
Apr 14, 2023
It arrived very quickly & did take some time to assemble but it does come with good instructions with everything labelled so best to take your time & follow instructions carefully. Once assembled, I was extremely pleased with how solid & well made it is. I am finding it extremely useful in my new flat.
Apr 10, 2023
Beautifully made, extra space in a small kitchen , I love it,
Feb 11, 2023
It is an excellent product (it's not chipboard) and it all goes together easily, as long as you take your time and also check all the parts are there. This is exactly what I was looking for. I had a little problem, there was no set of instruction in the boxes, but I rang MyDeal (notice I said rang and I spoke to a person) and he issued a ticket on my behalf and in no time I had the instructions in a PDF file. Great response and I will be doing more shopping on this site.
Jan 26, 2023
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