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We guarantee that every product we sell is authentic and sourced from reputable suppliers. We offer a 12-month warranty on all our products, covering manufacturing defects. If you encounter any issues with the quality of your purchase, we are here to support you with a replacement or a full refund.

14-Day Change of Mind Return:

We understand that sometimes a product may not meet your expectations. If you change your mind about your purchase, you have 14 days from the receipt date to return the product. To qualify for a return, the item must be in its original unused condition and packaging. Returns due to change of mind are subject to a 15% restocking fee, which will be deducted from your refund. Customers are responsible for the return shipping costs under this policy.

12-Month Warranty:

Our products are backed by a 12-month warranty, ensuring protection against manufacturing defects. This warranty operates in accordance with Australian Consumer Law. If your product suffers from a manufacturing defect within this period, we will offer a repair, replacement, or refund.

Return Shipping Costs:

Change of Mind: Customers are responsible for covering the shipping costs when returning items due to a change of mind. We recommend using a trackable shipping service to ensure the safe return of your item.
Faulty Items: If you are returning an item because of a fault or defect within our 12-month warranty or as per Australian Consumer Law, we will cover the return shipping costs. We will provide a prepaid shipping label or reimburse you for the shipping expenses to ensure a hassle-free return process.

Refund Process

Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days. Please note, it may take some time for your bank to process the refund and post it to your account.

Exclusions

Certain items are excluded from our change of mind return policy for hygiene and safety reasons. These include intimate wear, opened electronics, and personal care products.

How to Initiate a Return

If you wish to return an item, please contact our customer service team with your order number and the reason for the return. We will guide you through the process and provide any necessary shipping labels or instructions.

We value your trust in choosing Campbellfield Holdings Pty Ltd for your purchase. Our team is dedicated to ensuring a smooth and satisfactory shopping experience. If you have any questions or need further assistance, please don't hesitate to reach out to our customer service team.

These points cover the general rules around change of mind, returns, and refunds in Australia according to the Australian Consumer Law.

Statutory Rights Under the ACL

• No Automatic Right to Return for Change of Mind: Australian law does not require businesses to accept returns if a customer changes their mind about a product. This includes situations where the customer no longer wants the item, found it cheaper elsewhere, decided it was too expensive, or didn't like it after purchase.

2. Exceptions and Retailer Discretion

• Retailer Policies: While the law does not mandate returns for change of mind, many retailers offer their own return policies. These policies are at the discretion of the retailer and can vary widely, so customers should check the policy at the point of purchase.

• Signage and Online Policies: If a store has posted a return policy (either in the store or online), they are contractually obligated to honour it.

3. Consumer Guarantees

• Products Must Be of Acceptable Quality: Goods sold in Australia must be of acceptable quality, fit for their intended purpose, match descriptions made by the salesperson or in advertising, and meet any extra promises made about performance, condition, and quality.

• Right to a Remedy: If a product fails to meet a consumer guarantee, customers are entitled to a remedy – a repair, replacement, or refund. The type of remedy may depend on whether the failure is major or minor.

4. Major vs Minor Failures

• Major Failure: A product has a major failure if it:

  • has a problem that would have stopped someone from buying it if they'd known about it,

  • is significantly different from the sample or description,

  • is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time, or

  • is unsafe.

• Minor Failure: If the problem is not major, the retailer can choose to provide a repair within a reasonable time or give a replacement or refund.

5. Refunds and Returns

• Refund Form: If a refund is provided, it may be given in the original form of payment or through store credit, depending on the store policy.

• Proof of Purchase: Retailers can require a customer to provide proof of purchase for a return or exchange.

6. Exceptions

• Exclusions: Some types of goods may be excluded from returns, such as personalized items or goods which can deteriorate quickly (like fresh food).

• Health and Safety: Products that pose health or safety risks if returned (like underwear and pierced jewelry) may also be excluded from return policies.

7. Consumer Responsibilities

• Care of Product: Consumers are expected to take reasonable care of the product while it is in their possession. If the product is damaged due to misuse, the consumer may not be entitled to any remedy.

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