Seller Profile
Very happy with my bed sheets packaged well reliable delivery
Jan 18, 2025
Love it, the colour, the output, the cost, the brand.
Aug 23, 2024
Great service, product arrived swiftly as described and works great. I will trade again. Thanks.
Aug 12, 2024
Great price
Aug 11, 2024
Fantastic! Thank you!
May 20, 2024
Fantastic
May 18, 2024
These genuine AirPods are great. They look and sound like new at a reasonable price and as they come in an original box you would not know the difference.
May 09, 2024
Mainly bought for artwork and very happy with this air dryer
Apr 28, 2024
Product come quick and gôd quality
Apr 13, 2024
I purchased this instead of a microwave it does toast and re heats food better than a microwave
Feb 22, 2024
The orders placed before 8 am (AEST) will be dispatched within 24 to 48hrs (Business days only).
Delivery varies by location, please see the expected timeframe to receive your product below:
If you are unavailable at the time of delivery re-delivery fees may apply.
Returned to Sender (RTS) due to an invalid address then a re-delivery cost will incur.
Transit Issue/No Tracking update
The tracking number is provided to you once the package has been dispatched from our warehouse. The tracking number will come live and show movements of the package only when it gets scanned by the courier company in the depot or parcel facility. Please note, in case the tracking is not showing up any updates after 48hours please contact us immediately so that we can reach out to the courier company and get it resolved to ensure you have good customer satisfaction.
Product undeliverable
A product can be undeliverable due to multiple factors, our team will contact you through email to resolve the matter.
Returned to Sender (RTS)
If a product has been RTS, it may be because of the following reasons, Invalid address: Please make sure the address provided by the customer is always correct. The seller does not hold the responsibility for address validation at our end. If the product gets Returned to Sender due to an invalid address then a re-delivery cost will incur. If the customer wants a refund, then a one-way shipping cost along with 15% restocking fees will be deducted.
Delivery Rejected by Receiver:
If the item is rejected by the receiver, then the order is considered as a change of mind following which shipping, as well as restocking fees, will be deducted. Please note, if an order is a gift purchase, it will be considered the same way as normal orders.
Unsuccessful Delivery
By default, the packages will be dispatched with the status "Authorized to Leave (ATL)". However, this cannot be the case if the product value is high or if the courier company delivery driver does not find a safe place to drop off the package. In such cases, the package will be taken back either to the post office or depot or a parcel collection centre of the carrier company after leaving the calling card in the mailbox.
At Campbellfield Holdings Pty Ltd, we are committed to providing our customers with high-quality products and outstanding service. Our returns and warranty policy is designed in line with Australian Consumer Law and MyDeal marketplace requirements.
We understand that sometimes a product may not meet your expectations. If you change your mind about your purchase, you may return the item within 14 days of receiving it, provided that:
The item is in original, unused condition and packaging
All accessories and manuals are included
A 15% restocking fee applies
Return shipping costs are the responsibility of the customer
We recommend using a trackable shipping service to ensure the safe return of your item. Once we receive and inspect the item, a refund will be processed to your original payment method within 7 business days.
All our products come with a 12-month warranty, covering manufacturing defects, in accordance with Australian Consumer Law.
If your item is found to have a manufacturing fault, we will offer one of the following:
A repair
A replacement
A refund to the original method of payment
We will cover return shipping costs for faulty items under warranty. A prepaid return label will be provided or return costs reimbursed.
The following items are not eligible for change of mind returns due to hygiene and safety reasons:
Intimate wear
Opened personal care products
Used or unsealed electronics
Please note: We do not offer personalised or customised products.
Your rights under Australian Consumer Law remain unaffected. You are entitled to a replacement, repair or refund if the product:
Is not of acceptable quality
Does not match the description
Fails to perform as promised
Has a major fault that would have prevented purchase if known
Please contact our Customer Support Team with the following details:
Order number
Description of the issue
Photos or videos, if applicable
We will provide further instructions, including any necessary return shipping labels.
If you have any questions or need assistance, our team is here to help.
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