GripSoft Dematting Rake

GripSoft Dematting Rake

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The GripSoft Dematting Rake targets the innermost layer of the coat, removing dead, shedding, matted or knotted hair from the innermost layer. It's unique design allows it to do this while leaving the outer coat undisturbed. The GripSoft Dematting Rake has a soft rubber hand grip specifically designed for ease of movement allowing you to get into all those difficult areas on your dog. This Dematting Rake has an excellent design making it one of the most effective and durable of its kind. The key features of the GripSoft Dematting Rake include:
  • Designed specifically for the innermost later of the coat.
  • Ideal for dogs with curly/flat/medium & long coats.
  • Removes dead, shedding and tangled hair.
  • Soft rubber-sheathed handle for a non-slip comfortable grip, and ease of use.
  • Finger-fitting contours of the handle increase your comfort and control.
  • Very durable.
Please note that the serrated side of the blade is sharp. When using this tool, you should remember that your dog's skin is sensitive. To avoid scratching, keep the handle of the rake slanted upright while you lift out dead and shedding hair from the innermost layer of your dog's coat. Want to bring out the shine in your dog's coat? Squirt Spray and Shine is an instant shine product for all dogs and will add shine to even the dullest of coats!
GTIN: 618940650072

Shipping Details

  • Please allow 2-10 business days for delivery
  • We ship across Australia, including major cities like: Sydney, Melbourne, Perth, Brisbane, Adelaide, Canberra, Newcastle and the Gold Coast

1. Change of Mind Returns

If you change your mind about your purchase, you must notify us within 14 days of receiving the item.

If the item has already been shipped, you can return it at your own cost, and we will process a refund, minus a 15% restocking fee, provided the item meets the following conditions:

  • The product is unopened, unused, and in its original packaging.
  • The item is in re-saleable condition.

Hygiene and Safety Restrictions: For health, hygiene, and safety reasons, the following items cannot be returned for change of mind once opened or used:

  • Pet bedding, blankets, and soft furnishings
  • Grooming tools and personal care items (e.g., shampoos, dental care products)
  • Food and treats (including edible products)
  • Collars, leashes, toys, and feeding bowls that have come in direct contact with pets

We highly recommend reviewing our product descriptions and size guides to ensure you are purchasing the correct item for your pet, as incorrect sizing will not be accepted for return if the item has been opened or used.

2. Damaged or Faulty Goods

If your item arrives damaged or faulty, please contact us immediately to arrange a return. You may be required to provide photos of the damage for assessment.

In the event of a damaged or faulty item, we will offer one of the following remedies, in line with Australian Consumer Law:

  • Replacement of the item (subject to availability)
  • Full refund to your original payment method

We will cover any shipping costs associated with the return of damaged or faulty goods. Do not return the item without first contacting us, as we cannot refund shipping costs if the return was unarranged.

3. Exclusions for Returns

Please note that we will not provide refunds or replacements in the following circumstances:

  • Normal wear and tear or damage due to misuse
  • Failure to follow manufacturer’s instructions
  • Products that are not fit for purpose due to incorrect use or lack of care
  • Items returned without prior notification to our Customer Care Team

4. Warranty and Manufacturer Returns

Some of our products come with a manufacturer's warranty. If your product becomes faulty outside of our returns period, please contact us to obtain the manufacturer’s details. You will be responsible for any shipping costs to the manufacturer. If the manufacturer is unable to assist, we will do our best to provide additional support.

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Estimated Delivery Time Frame: 2-10 business days

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