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Key Features
Important safety information is contained in the product installation and operation instruction manual. Please read the manual thoroughly before proceeding with any service work.
Please Note: All spare parts must be replaced by a qualified garage/gate service technician.
Please Note: All spare parts are ordered directly from the manufacturer once the order has been placed and paid for in full and will generally dispatch from our warehouse within 2-10 business days.
Please Note: We are unable to accept returns on spare parts
Estimated Delivery Time Frame: 2 - 7 business days
If your return involves a faulty item, please contact us immediately. To assist with the warranty process, we may request photos or videos of the issue.
It’s important to securely package your return to prevent any damage in transit. Damaged items may affect the resolution offered, which could include repairs or replacement at our discretion. Refunds may take up to 10 business days to process after we receive your return.
Buyers are responsible for returning items at their expense. Items must be sent to the correct return location, which will be provided during the return process. Please note, items sent to our Brisbane or Sydney locations will need to be forwarded to the appropriate address, potentially delaying processing.
Once we receive your return, our service team will inspect the item. Inspection and resolution typically take no longer than 10 business days (subject to variations).
If your purchase was made in error or you've changed your mind, you may still be eligible for a refund, subject to the following conditions:
Estimated Delivery Time Frame: 2 - 7 business days