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Seller Profile

Remote Pro

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bronze Seller
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87.44%
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84 product reviews
Welcome to Remote Pro, a premier automation electronics company in Queensland. Remote Pro started with one product and now provides more than 500 devices and accessories. From garage remotes in Brisbane, car keys, replacement batteries and Google Cardboard and shells, we now offer receivers, trampoline mats and travel accessories. Given our competitive prices and unparalleled customer service, you can trust us to meet your automation needs and expectations. Our garage and gate remotes, car keys, blanks and shells, and other products are designed to work seamlessly with your door, garage, vehicle and other facilities. When it comes to automation electronics, we know what you need—name it and we will ship it to you anywhere in the world. But if you live in Australia, we will ship your order for free.
 

Customer Reviews

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Customer Reviews

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No 5 Star Reviews yet

  • Braddles

    Awesome product. Easy to set up.Just ordered a second one.

    Feb 25, 2025

  • Mum

    Exactly as described and easy to program

    Jan 17, 2025

  • BarryVerified buyer

    Good service

    Jul 20, 2024

  • Charles HVerified buyer

    Does what it was purchased for. A replacement remote control

    Jul 02, 2024

  • SUSAN Verified buyer

    The door seal I had was perished and letting water in under the door. The new seal was an exact fit, easy to install and now there is no water getting in.

    May 12, 2024

  • SUSAN Verified buyer

    The roller door is many years old and the seal was all torn and had gone hard. The new seal went on easily and now the roller door looks good as new.

    May 12, 2024

  • AnthonyVerified buyer

    Great seller ,very happy

    Apr 02, 2024

  • LionelVerified buyer

    Received exactly what I ordered and perfect quality from the supplier. Delivery was very quick.

    Mar 30, 2024

  • ChrisVerified buyer

    The quality is very good happy with my purchase fast shipping recommend this seller

    Feb 28, 2024

  • KaizanVerified buyer

    great quality. exactly what I was looking for.

    Dec 16, 2023

Customer Reviews

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No 4 Star Reviews yet

Customer Reviews

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No 3 Star Reviews yet

Customer Reviews

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No 2 Star Reviews yet

Customer Reviews

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No 1 Star Reviews yet

Customer Reviews

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No reviews yet

  • We ship across Australia, including major cities like: Sydney, Melbourne, Perth, Brisbane, Adelaide, Canberra, Newcastle and the Gold Coast

Estimated Delivery Time Frame: 2 - 7 business days

Returns & Refund Policy

Returning Faulty Items:

If your return involves a faulty item, please contact us immediately. To assist with the warranty process, we may request photos or videos of the issue.

Packaging Your Return:

It’s important to securely package your return to prevent any damage in transit. Damaged items may affect the resolution offered, which could include repairs or replacement at our discretion. Refunds may take up to 10 business days to process after we receive your return.

Return Shipping Details:

Buyers are responsible for returning items at their expense. Items must be sent to the correct return location, which will be provided during the return process. Please note, items sent to our Brisbane or Sydney locations will need to be forwarded to the appropriate address, potentially delaying processing.

  • Prepaid Return Labels: For convenience, our Return Portal may offer a prepaid return label. The cost of this label will be deducted from your refund, making it easy and cost-effective for you. If the value of your return is under $75, you can choose to purchase your own shipping label from your local post office.
  • Using Your Own Label: If a prepaid label isn’t available, our Return Portal will provide the correct return address to send your item(s) to directly.

Inspection & Resolution Timeline:

Once we receive your return, our service team will inspect the item. Inspection and resolution typically take no longer than 10 business days (subject to variations).

Terms and conditions:

If your purchase was made in error or you've changed your mind, you may still be eligible for a refund, subject to the following conditions:

  • Notification Period: You must notify us within 30 days of receiving the item if you intend to return it. We will provide all relevant return instructions at that time.
  • Item Condition: The item must be returned at the buyer’s expense, in its original, resaleable condition, including all tags and packaging, ready for restocking.
  • Secure Packaging: Ensure the item is securely packed to maintain its original condition during transit.
  • Unopened and Unused: The item must not be opened, used, worn, or damaged and must be received in perfect, resaleable condition.
  • No Markings on Packaging: Do not stick or write directly on the item or its original packaging. Postage labels or any writing should only be placed on the outer shipping packaging.

Fees and Deductions

  • Handling Fees: A handling fee will be deducted from the refund amount.
  • Free Postage Orders: If the item was sent with free postage, a 20% postage fee will be deducted to cover shipping and handling costs incurred by Remote Pro.
  • Paid Postage Orders: If the item was sent with paid shipping, a restocking fee (less than 20%) will apply to cover shipping, handling, and processing costs.
  • Bulky Items: For items exceeding 1kg or classified as bulky, a 20% restocking fee will apply regardless of the shipping option selected.
  • Non-Refundable Shipping Costs: Any shipping costs incurred when returning an item will not be reimbursed. Additionally, shipping costs for paid shipments are non-refundable.

Additional Notes

  • Transit Damage or Condition Issues: If the item is damaged during transit or fails to meet the return conditions outlined above, the refund amount may be adjusted to reflect the item's condition upon receipt.
  • Non-Returnable Items: Certain items such as motor parts, including but not limited to control boards, motor lights, motor covers, springs, and weather seals, are not eligible for return. These items are ordered specifically for your request at the time of purchase and cannot be restocked.

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