We deliver goods through various carriers according to the weight and size of each product and your address. Either way, according to your location, it takes about 2-7 working days to arrive after delivery. Remote areas require longer delivery times.
Some Large items will cost a lot of postage, if you simply refused the shipment with personal reasons after dispatching or receiving it, we will deduct about $50~$200 (depend on your location and product) from your refund, and a 10% re-stocking fee may apply.
There are some extra-remote or off-shore areas that will charge extra postage fees and some are unable to deliver. We will first contact you and ask about your wishes before processing your order. Please pay attention to your message before dispatch.
You could also check your postage charge by yourself in the ‘Postage and Payments’ section of the listing. Simply enter the postcode of your delivery address, then the Applicable postage and the available shipping method will be displayed.
NOTE:
No delivery to PO Box addresses or Parcel Lockers.
Inside/Upstairs delivery service is NOT provided.
Additional postage fees may apply for re-delivery or re-direction requests.
Some products may be sent in more than one packages.
Warranty:
We expect our customers to be satisfied with our products and services. Your complete satisfaction is important to us. If you are not satisfied or need any help regarding our products, the first thing that we invite you to do is to contact us. We are glad to spend that time solving your problems.
A 12-Month Storewide Warranty
All items before shipment are brand new and have been checked carefully. If you receive the items that are not what you expected or don't work in 90 days from the date of purchase, we'll exchange or refund you the money you paid. Please refer to our Return Policy for more detailed information about returns. We guarantee that we will do our best to resolve your issue as quickly and thoroughly as we can. We want you to be our lifelong customer.
Return Policy:
Please contact us before you return the products and follow these requests below:
1. 1-5 clear photos need, if there are any damages or quality issues when you receive the item.
2. Cancellations are only available before the dispatch. Please contact us before we dispatch.
3. If you want to cancel the order or return the item after dispatch without any quality issues, please note that the postage fee we paid before may not be refundable, and the buyer is responsible for return postage costs, and a 10% re-stocking fee may apply. (ONLY accept Return within 7 days UNUSED)
4. If you are not satisfied with any of the products you purchased, please feel free to contact us. We will try our best to solve the problem for you.
5. Items should be returned in their own packaging and all accessories in the original shipment must be included.
Estimated Delivery Time Frame: 2-6 business days
Perfect, stylish I'm.ordering a second one
Aug 23, 2023
This is excellent to use as extra storage of towels etc in the bathroom and blends in well with the décor. Its a great size and design. However putting it together with the allen key provided was not easy - the allen key kept slipping on the allen type screws and was very tight - i had to ask my male friend to tighten it for me - this has not happened with any other product i have purchased with allen keys - never had a problem with tightening anything else previously. Even now its tightened the chair wobbles and its not suitable to sit on. I wish manufactures would go back to proper screws that can be used with a screwdriver - much easier!! Maybe i just got one from a bad batch? Anyway i would recommend it for use as storage and it does look good.
Jul 17, 2023
Very happy with this bench. It is sturdy and will easily withstand the water in the shower. Not quite as white as I thought. Slightly creamy. Happy with delivery time also!
May 17, 2023