Please allow 2-10 business days for delivery. Remote areas will require longer delivery time.
Please provide a residential or business address at checkout.(PO Box / Parcel Locker addresses are not accepted)
Some remote areas or offshore areas will charge extra postage, and some areas cannot be delivered. Before processing your order, we will first contact you and ask your wishes.
Products will be shipped from Melbourne. We ship across Australia, including major cities like: Sydney, Melbourne, Perth, Brisbane, Adelaide, Canberra, Newcastle and the Gold Coast.
Important:
Inside/Upstairs delivery is NOT provided.
Additional postage fees may apply for re-delivery or re-direction requests.
Some products may be sent in multiple packages.
Warranty Policy
Costway is dedicated to satisfying every user to ensure that everyone who visits or orders in our store has a fabulous purchase experience in every phase. After-sale service is an indispensable part, which deserves our full attention. By settling every dispute peacefully and proactively, we believe it is a way to improve ourselves and get closer to our users. Costway return policy is a promise to every user of our website or product.
NOTE: All our products come with a 12-month warranty.
We ensure that all our items are brand new and in excellent condition before shipping. If you receive an item that does not conform to those standards, please contact our Customer Service Team.
Returns Policy
Before you return the products, please check the following requests carefully:
1. Please contact our Customer Service Team and obtain a Return Merchandise Authorization (RMA) number from us before returning the item. Without the RMA number, there is a risk that your returned item may not be identifiable and not acceptable.
2. Please send us 1-5 clear photos if there is any damage or quality issue with the item you receive.
3. If you simply change your mind and wish to cancel the order, please contact us before dispatch (1 business day).
4. If you want to cancel the order or return the item after dispatch without any quality issue, please note that the original postage is not refundable, and the buyer is responsible for the return postage cost, and a 10% re-stocking fee may apply. Return or exchange requests are ONLY acceptable for unused items and within 7 days of receipt.
5. If you are not satisfied with any product that you have purchased, please feel free to contact us. We will try our best to solve the problems for you.
6. Items should be returned in their original product packaging and all accessories in the original shipment must be included if you want to return the item.
Estimated Delivery Time Frame: 2-10 Business Days
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Good product and fast delivery
May 08, 2024
Fast delivery! Excellent product. Easy to assemble. Great customer service and experience.
Mar 08, 2024
Excellent quality and sturdy. Spins around easil. Very happy with my purchase
Aug 09, 2023
Received the chair before the due date. Very well packed. I'm very impressed and happy with my purchase. Will certainly recommend this seller. Thank you.
Apr 28, 2023
a very good swivel stool for the shower; sturdy & comfortable. Sue.
Nov 16, 2020
what we wanted and our expectations satisfied.
Nov 14, 2020
prompt delivery and value for money
Oct 27, 2020
The bathroom stool is very sturdy and well made, and a bonus for me and anyone not to steady on their feet in the shower. A good height for washing my hair in the shower and easy accessible for reaching for things with the 360 degree top to swivel around on. Very happy with my purchase thank you.
Oct 21, 2020
I needed a stool to sit on in my shower for safety. This stool is exactly what I needed and was less than half the price of identical stools from other suppliers. Anne
Sep 28, 2020
Perfect for our shower over very small
Aug 28, 2020