Stressful or unfamiliar situations might provoke fear, anxiety and undesired behaviour in your cat. The Feliway Diffuser is based on a unique formula with natural cat pheromones which alleviate the tension and create a calming and relaxing environment for your feline friend. Simply screw the vial onto the diffuser and plug it into the electric socket. Leave it on for as long as you wish to and create a loving and caring environment for your cat! Common signs of cat anxiety include increased scratching, meowing, toileting inside and shying away from human contact. Left unchecked, high and prolonged anxiety can be extremely harmful to cats. Feliway uses a synthetic form of the feline facial pheromone which has a calming affect on cats. The feline facial pheromone is a scent (undetectable to humans) that signals to cats that an area/territory is safe. A Feliway Diffuser can help your cat to deal with stressful situations such as thunderstorms, trips to the vet or changing homes. The Feliway Diffuser is very easy to use. Simply plug the diffuser in the room where your cat spends most of his or her time and away it goes. The pheromone will be diffused through the room creating the feeling of a safe environment for your cat. The vial may need replacing with a Feliway Refill after 4 weeks. The diffuser is designed to be left on continuously and will cover a space of 50-70m2. Avoid placing the diffuser behind furniture, doors or curtains or underneath shelves as this can make it less effective. Safe for cats of all ages. If your cat is getting anxious during travel and you can't take the diffuser with you, try Feliway Spray instead. If you already have the diffuser and just need to refill it, you can buy Feliway Refills separately.
1. Change of Mind Returns
If you change your mind about your purchase, you must notify us within 14 days of receiving the item.
If the item has already been shipped, you can return it at your own cost, and we will process a refund, minus a 15% restocking fee, provided the item meets the following conditions:
- The product is unopened, unused, and in its original packaging.
- The item is in re-saleable condition.
Hygiene and Safety Restrictions: For health, hygiene, and safety reasons, the following items cannot be returned for change of mind once opened or used:
- Pet bedding, blankets, and soft furnishings
- Grooming tools and personal care items (e.g., shampoos, dental care products)
- Food and treats (including edible products)
- Collars, leashes, toys, and feeding bowls that have come in direct contact with pets
We highly recommend reviewing our product descriptions and size guides to ensure you are purchasing the correct item for your pet, as incorrect sizing will not be accepted for return if the item has been opened or used.
2. Damaged or Faulty Goods
If your item arrives damaged or faulty, please contact us immediately to arrange a return. You may be required to provide photos of the damage for assessment.
In the event of a damaged or faulty item, we will offer one of the following remedies, in line with Australian Consumer Law:
- Replacement of the item (subject to availability)
- Full refund to your original payment method
We will cover any shipping costs associated with the return of damaged or faulty goods. Do not return the item without first contacting us, as we cannot refund shipping costs if the return was unarranged.
3. Exclusions for Returns
Please note that we will not provide refunds or replacements in the following circumstances:
- Normal wear and tear or damage due to misuse
- Failure to follow manufacturer’s instructions
- Products that are not fit for purpose due to incorrect use or lack of care
- Items returned without prior notification to our Customer Care Team
4. Warranty and Manufacturer Returns
Some of our products come with a manufacturer's warranty. If your product becomes faulty outside of our returns period, please contact us to obtain the manufacturer’s details. You will be responsible for any shipping costs to the manufacturer. If the manufacturer is unable to assist, we will do our best to provide additional support.
All marketplace products are covered by our MyDeal Refund Guarantee
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