Bigbox Products Returns Policy
1. At Big Box, we stand behind our product, and therefore offer a comprehensive
returns Policy.
2. Subject the remainder of this policy, if for any reason you are dissatisfied with your
purchase, you can contact us within 14 days of taking delivery and return the
product. Together, we will discuss your reasons for being dissatisfied.
3. For all approved returns, you will receive a Big Box online store credit for the
purchase price of your product (excluding the initial delivery charges as set out in
your order confirmation email and any repackaging costs).
4. Products must be returned in their original packaging, along with all included
accessories, be in new condition suitable for resale, and must not have been
damaged during the time the product is in your possession, including up until we
receive the product.
5. You must notify us via the Big Box Help Centre within 14 days of taking delivery of
your product and request a return under this policy.
6. If there is no proof of the delivery date it will be assumed to be 3 business days from
the date of dispatch of the product.
7. The product must be returned to us within 10 business days of your request to
return your product.
8. You must return the product at your own cost and you must comply with the
directions for returning the product that our staff provides to you. The product will
remain your responsibility during transit until they are received at the address
supplied by our staff. We do not accept any liability for any loss or damage, which
may occur during transit.
9. After receiving the returned product, we will issue a store credit as soon as is
reasonably practicable and you will be provided with e-mail acknowledgement.
10. We reserve the right to make changes to this Policy without notice.
11. This Returns Policy operates in addition to any product specific warranty.
12. Big Box goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure and
compensation for any other reasonably foreseeable loss or damage. You are also
entitled to have the goods repaired or replaced if goods fail to be of acceptable
quality and the failure does not amount to a major failure.
All marketplace products are covered by our MyDeal Refund Guarantee
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