Warranty Policy
Costway is dedicated to satisfying every user to ensure that everyone who visits or orders in our store has a fabulous purchase experience in every phase. After-sale service is an indispensable part, which deserves our full attention. By settling every dispute peacefully and proactively, we believe it is a way to improve ourselves and get closer to our users. Costway return policy is a promise to every user of our website or product.
NOTE: All our products come with a 12-month warranty.
We ensure that all our items are brand new and in excellent condition before shipping. If you receive an item that does not conform to those standards, please contact our Customer Service Team.
Returns Policy
Before you return the products, please check the following requests carefully:
1. Please contact our Customer Service Team and obtain a Return Merchandise Authorization (RMA) number from us before returning the item. Without the RMA number, there is a risk that your returned item may not be identifiable and not acceptable.
2. Please send us 1-5 clear photos if there is any damage or quality issue with the item you receive.
3. If you simply change your mind and wish to cancel the order, please contact us before dispatch (1 business day).
4. If you want to cancel the order or return the item after dispatch without any quality issue, please note that the original postage is not refundable, and the buyer is responsible for the return postage cost, and a 10% re-stocking fee may apply. Return or exchange requests are ONLY acceptable for unused items and within 7 days of receipt.
5. If you are not satisfied with any product that you have purchased, please feel free to contact us. We will try our best to solve the problems for you.
6. Items should be returned in their original product packaging and all accessories in the original shipment must be included if you want to return the item.
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Light easy to control, great to place in and out of car.Best walker I have ever brought.
Oct 05, 2024
It is easy to fold up and put in my car, sturdy and giving me freedom to move about but not heavy to lift.
Oct 01, 2024
Game changer for my father who is 83 He was struggling to get his walker into the car This product collapses very easily and is light The normal walker has a hard seat that would fall backwards when trying to get it into the car This walker has made a big difference he can now drive confident that he can get his walker in and out of the car Big thank you
Sep 16, 2024
Arrived quickly, as described.
Sep 03, 2023
Very satisfied, very easy for elderly people to handle .
Jul 01, 2023
This is a very strong and comfortable machine, is great value for money and will fulfill anyone's usage and needs. It also folds down for easy storage in your car for use at shopping centres.
May 18, 2023
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