Please allow 2-10 business days for delivery. Remote areas will require longer delivery time.
Please provide a residential or business address at checkout.(PO Box / Parcel Locker addresses are not accepted)
Some remote areas or offshore areas will charge extra postage, and some areas cannot be delivered. Before processing your order, we will first contact you and ask your wishes.
Products will be shipped from Melbourne. We ship across Australia, including major cities like: Sydney, Melbourne, Perth, Brisbane, Adelaide, Canberra, Newcastle and the Gold Coast.
Important:
Inside/Upstairs delivery is NOT provided.
Additional postage fees may apply for re-delivery or re-direction requests.
Some products may be sent in multiple packages.
Warranty Policy
Costway is dedicated to satisfying every user to ensure that everyone who visits or orders in our store has a fabulous purchase experience in every phase. After-sale service is an indispensable part, which deserves our full attention. By settling every dispute peacefully and proactively, we believe it is a way to improve ourselves and get closer to our users. Costway return policy is a promise to every user of our website or product.
NOTE: All our products come with a 12-month warranty.
We ensure that all our items are brand new and in excellent condition before shipping. If you receive an item that does not conform to those standards, please contact our Customer Service Team.
Returns Policy
Before you return the products, please check the following requests carefully:
1. Please contact our Customer Service Team and obtain a Return Merchandise Authorization (RMA) number from us before returning the item. Without the RMA number, there is a risk that your returned item may not be identifiable and not acceptable.
2. Please send us 1-5 clear photos if there is any damage or quality issue with the item you receive.
3. If you simply change your mind and wish to cancel the order, please contact us before dispatch (1 business day).
4. If you want to cancel the order or return the item after dispatch without any quality issue, please note that the original postage is not refundable, and the buyer is responsible for the return postage cost, and a 10% re-stocking fee may apply. Return or exchange requests are ONLY acceptable for unused items and within 7 days of receipt.
5. If you are not satisfied with any product that you have purchased, please feel free to contact us. We will try our best to solve the problems for you.
6. Items should be returned in their original product packaging and all accessories in the original shipment must be included if you want to return the item.
Estimated Delivery Time Frame: 2-10 Business Days
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Perfect for my senior cat. She uses them nany times daily.
May 13, 2024
This product is perfect for my 10 year old cat to get up to and down from her favourite position by the window on nice weather days.
Apr 05, 2024
Easy to set up. Very strong and durable. Have 3 cats love the steps find it very useful knowing where they are using it. Doesn't look cheap at all very happy with it.
Mar 18, 2024
Very easy to put together. My cat loves it!
Jan 03, 2024
Great steps and my cat love them make it so easy for her to reach the top of her Pole. Easy to put together and looks Great. .
Nov 14, 2023
Fantastic cat loves it has made easier for him to climb to window tower!
Mar 24, 2023
We have a dear cat with his one back leg previously amputated due to an awful accident in the past. He loves this 4 step ladder to get up onto our lounge. It is well covered and the gentle rises in the step levels helps him up.
Feb 28, 2023
Love these stairs
Jan 13, 2023