Change of Mind:

Australian law doesn't require us to offer refunds or exchanges on Change of Mind.

Faulty or Incorrect Items:

However, we understand mistakes happen. You may be eligible for a refund or exchange if your item has a major issue. This includes:

• A problem so significant it would have prevented someone from buying it in the first place.

• A safety hazard.

• A significant difference from the description or sample we provided.

• An item that doesn't work as advertised or as promised, and can't be easily fixed.

Handmade & Fragile Items:

Many of our treasures are handcrafted and delicate, adding to their unique charm. This information is clearly listed on each product page.

Damaged or Faulty Orders:

If your online order arrives damaged or has a manufacturing defect, please contact us within receiving it. Send a detailed email with photos to our team.

Repair, Replacement, or Refund:

We'll always try our best to fix the problem! If possible, we'll repair the item or send you a replacement.

If repair or replacement isn't an option, we'll happily offer you a full refund of the purchase price. However, you'll need to cover the cost of returning the item to your nearest Post Office.

Refund Processing Time:

Once your return is approved, please allow up to 14 days for the refund to be processed and credited back to the original credit card used for the purchase.

Shop with peace of mind

All marketplace products are covered by our MyDeal Refund Guarantee Learn More